CDK
Associate Customer Success Specialist
Remote, USA
No sponsorship$60k-$65kDetected 20 days ago
CSSSalesforceCustomer SuccessCustomer SupportCommunicationTime ManagementMicrosoft Office
About the role
- Provide guidance on navigating CDK systems
- Follow established utilization benchmarks and guide customers on standard best practices to achieve them.
- Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials.
Responsibilities
- Partner with the assigned CSM/CSS to support best ‑ in ‑ class service for clients.
- Deliver foundational product walk ‑ throughs and basic workflow guidance for end users.
- Support value conversations by reinforcing how standard features and workflows help achieve client goals.
- Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities.
Requirements
- Ability to clearly explain product fundamentals and standard workflows.
- Familiarity with dealership operations or business process environments.
- Associate's degree or equivalent experience.
- Demonstrates strong working knowledge of Microsoft Office tools for co mmunication, reporting, and analysis
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
- The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
- Strong written and verbal communication skills.
- High sense of urgency
- able to de ‑ escalate routine issues using empathy.
- Effective time management and consistent on ‑ time delivery of assignments.
- Exhibits a strong customer service-oriented mindset.
- Organization and prioritization skills
- attention to detail in documentation.
- Ability to work independently with guidance from CSS/CSM and collaborate within a team.
- Comfortable operating in a remote and travel role
- Ability to Travel up to 25 % to dealership locations.
Nice to have
- Experience with automotive workflows or dealership operations.
- Familiarity with CDK's solutions, implementation, and service models.
- Bachelor's degree (BA/BS).
- Exposure to Salesforce or other customer documentation tools.
- Physical Requirements:
- Operate Computer Hardware and Other Office Equipment: Constantly.
- Repetitive Motion: Frequently .
- Position and Move Items: Frequently.
Compensation
- CDK Global is committed to fair and equitable compensation practices.
- The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer
- $60,000 - $65,000
- Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Medical, dental, and vision benefits in addition to:
Company info
- Document all client interactions, action items, and outcomes in internal systems with high accuracy.
- Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines.
- Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics.
- Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested.
- CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries.
- The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles.
- By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
- At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities.
Equal opportunity
- CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued.
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
This listing is sourced directly from CDK's careers page and normalized into a canonical job model.