Zscaler
Senior Technical Success Manager
Remote - USA · Senior · Full-time
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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Green-card follow-through: 75%
Files H-1B transfers
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About the role
- We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.
- Ready to make an impact at the company pioneering security transformation in the AI era?
- Technical Success Manager (TSM) to join our US Public Sector team.
Responsibilities
- At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with.
- We strive to create a workplace where employees are treated with respect and have the chance to succeed.
- Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors
- Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes
- Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5)
- You thrive in ambiguity by building the path as you walk it and viewing uncertainty as the raw material to build something meaningful.
- You are a problem-solver who runs toward hard challenges and focuses on solutions that deliver maximum impact.
Requirements
- U.S. citizenship is required for this position and the ability to gain and maintain a DoD/DoW security clearance (SECRET or TS)
Compensation
- $143,500 - $205,000 USD
- Zscaler complies with all applicable federal, state, and local pay transparency rules.
Benefits
- Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics
Company info
- Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure.
- The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
- Driven by deep customer obsession, we are committed to the mission, outcome, and to each other.
- Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases
Visa & Work Authorization
- citizenship is required for this position and the ability to gain and maintain a DoD/DoW security clearance (SECRET or TS)
This listing is sourced directly from Zscaler's careers page and normalized into a canonical job model.