Comcast
Cybersecurity Major Incident Manager
PA - Philadelphia, 1701 John F Kennedy Blvd
Sponsorship not specifiedDetected 5 days ago
CybersecurityDetection EngineeringIncident ResponseStakeholder ManagementCadenceLeadershipCommunication
About the role
- Job Description
Responsibilities
- Build and maintain the CSOC IM operating model, including staffing, escalation paths, runbooks, and surge support for major incidents
- Manage and develop a distributed team of Incident Coordinators and Incident Managers across regions
- Own incident closure quality, ensuring root cause, remediation, evidence, and documentation are complete and audit-ready
- Lead After-Action Reviews (AARs) and ensure structured, outcome-driven execution
- Assess operational gaps and drive improvements in processes, controls, and coordination
- Drive cybersecurity operational maturity across newly integrated businesses, ensuring incident response processes, playbooks, governance, and continuous improvement activities align with enterprise standards and regulatory requirements.
- Partner with Legal to support appropriate post-incident oversight and review requirements
- Manage relationships with external incident response providers and partners
- The Cybersecurity Major Incident Manager leads incident management across a distributed, follow-the-sun operating model, with accountability for incident response support and coordination, post-incident governance, and continuous improvement to ensure consistent execution, disciplined closure, and measurable risk reduction.
Requirements
- 7+ years of experience in cybersecurity operations, incident response support, or CSOC leadership
- Proven experience leading global or distributed teams across multiple regions or time zones
- Strong understanding of incident response lifecycle, coordination, and post-incident analysis (AAR/RCA)
- Experience managing cross-functional teams during high-severity incidents
- Experience with incident management or workflow platforms
- Familiarity with AAR frameworks and operational governance
- Knowledge of U.S. and international regulatory environments
- Experience operating in a 24x7 or follow-the-sun model
Nice to have
- Establish follow-the-sun operating rhythms and seamless regional handoff processes.
- Serve as a senior incident coordinator for high-severity incidents, ensuring alignment across technical teams, business stakeholders, Legal, Privacy, and Communications
- Coordinate incident response activities, ensuring actions are tracked, prioritized, and executed in alignment with the Incident Response Plan
- Translate AAR outputs into prioritized Cybersecurity Action Plans (CAPs) with clear ownership and timelines
- Provide clear, executive-ready updates and structured communication cadence to the teams
- Preferred Skills
Skills
- Please visit the benefits summary on our careers site for more details.
- Certifications (if applicable)
- Relevant Work Experience
- Comcast is an equal opportunity workplace.
- Bachelor's Degree
Benefits
- Lead incident response support and coordination across regions, ensuring consistent execution, rapid response, and 24x7 operational coverage.
Company info
- Lead, coach, and develop a high-performing global team while driving a culture of accountability and operational rigor
- From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide.
- Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.
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This listing is sourced directly from Comcast's careers page and normalized into a canonical job model.