City Wide Facility Solutions
Account Manager
Miami Lakes, Miami-Dade County · Contract
Sponsorship not specified$80k-$100kDetected 14 hours ago
CRMAccountingCommunicationMentoringMicrosoft Office
About the role
- The Account Manager is responsible for the business operations of an assigned client contracted service area.
- Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
- This position fits a defined sales career path within our company.
Responsibilities
- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.
- Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled.
- Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors.
- City Wide works with businesses large and small to find building maintenance solutions that save them time.
Requirements
- High School diploma required, bachelor's degree highly desirable.
- Proficient in Microsoft Office and knowledge of CRM databases.
- Must have reliable transportation.
Nice to have
- Bilingual proficiency in English and Spanish highly preferred.
Compensation
- We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions.
Benefits
- Benefits include medical, dental and vision coverage, supplemental insurance programs, and 401K.
Apply directly at City Wide Facility Solutions →Create a free account for alerts like thisView City Wide Facility Solutions immigration profile
This listing is sourced directly from City Wide Facility Solutions's careers page and normalized into a canonical job model.