Employerdirecthealthcare
Customer Engagement Advocate - August 24th
Dallas, Texas, United States · Full-time
Sponsorship not specified$20k-$24kDetected 8 days ago
SalesRecruitingCustomer SupportHIPAAPublic HealthCommunicationCollaborationProblem SolvingCritical Thinking
About the role
- Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
- With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.
- About You: - You use LOGIC in your decision making and understand that progress is critical to making change.
Responsibilities
- Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department
Requirements
- 1-3 years' experience in a customer service, service center, and/or sales enablement role
- Ability to work effectively in a team environment
- Ability to organize work activities to meet deadlines
Nice to have
- High school diploma required
- Bilingual (Spanish & English) preferred
Compensation
- Compensation: Starting at $20.00–$24.00/hour based on experience, + competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.
Benefits
- Parking Reimbursement - $150/month
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- Life Insurance
- Paid Parental Leave
- Free onsite Gym membership
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This listing is sourced directly from Employerdirecthealthcare's careers page and normalized into a canonical job model.