HelloFresh

Senior UX Researcher

Boulder, Colorado, United States · Senior

Sponsorship not specified$95k-$110kDetected 23 days ago

ExpressFull-Stack DevelopmentUX ResearchSupply ChainResearchLeadershipPublic Speaking

About the role

The Insight & Experience Innovation (IXI) practice is a multidisciplinary, global team of UX Research Strategists and Research Operations Specialists within HelloFresh Group's UX organization.
We sit at the intersection of operational excellence, human insight, and strategic direction - partnering with cross-functional leadership to shape what gets built and why.

Identify and build AI-powered workflows and automations.
Accelerate discovery and the product design lifecycle end-to-end- from intake and recruitment through synthesis and implementation.
Lead discovery workshops to proactively identify operational gaps, forecast resource needs, and define the team's strategic roadmap.
Shape the agenda with intention- surface problems early, propose solutions, and own the outcome.
When needed, own the end-to-end research and strategy work streams, from scoping through execution to insight delivery and application, balancing generative, evaluative, qualitative, and quantitative methods.
Make insights visible - build the prototype and concept visualizations needed to express strategic direction.
Partner with product, design, marketing, operations, and business teams to understand and shape experiences across the full customer and service ecosystem.
Drive AI-assisted tooling and automation: Identify and build AI-powered workflows and automations.
Proactively drive operational excellence: Lead discovery workshops to proactively identify operational gaps, forecast resource needs, and define the team's strategic roadmap.
Shape experiences across the ecosystem: Partner with product, design, marketing, operations, and business teams to understand and shape experiences across the full customer and service ecosystem.

Mixed-methods toolkit with strong judgment for when to apply which approach, rightsized to the level of speed and rigor required for the context
Ability to prototype and visualize strategic direction independently - through concept sketches, lo-fi prototypes, service blueprints, or AI-assisted artifacts

HelloFresh is going AI-first.
The most valued teammates today don't just respond to requests.
Translate diverse and ambiguous cross-functional needs into scalable programs and improved ways of working.

Competitive salary, 401k with company match that vests immediately upon participation

Generous PTO, including sabbatical, and parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education (upon 2 years of service)

Competitive salary, 401k with company match that vests immediately upon participation
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

This listing is sourced directly from HelloFresh's careers page and normalized into a canonical job model.