Interac Corp

Technical Writer

Toronto · Full-time

Sponsorship not specified$80k-$90kDetected 31 days ago

DevOpsComplianceConfluenceWritingExcelCommunicationProblem SolvingCritical ThinkingMicrosoft OfficeSharePoint

About the role

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
They will write documentation that is engaging, consistent, user-friendly, accurate, and follows our documentation standards.

Responsibilities

Building a rapport with subject matter experts across teams and squads to generate clear and accurate content that is up-to-date, effective, and user centric.
Creating, developing, and maintaining exceptional technical documentation in the form of procedures, policies, processes, standards, as well as build and play books.
Analyzing processes to understand and document workflows.
Developing and publishing best practices and resources to enable Interac employees to effectively self-manage knowledge and use related tools.
Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
Innovative Thinking - Collaborate on products, practices, and platforms that redefine what's possible.

Requirements

5+ years of professional technical writing, editorial, or copywriting experience.
A degree in Information Technology, Computer Science, Technical Communication English or a related discipline, such as Communications, Journalism, or English.
Experience engaging with, guiding, and extracting knowledge from technical subject matter experts.
Familiarity with standard IT Service Management (ITSM) operational practices and processes like DevOps, DevSecOps, and ITIL.
Experience owning the end-to-end documentation creation process through strong time-management skills and providing status updates on tasks as assigned.
Initiative. You have the confidence to navigate obstacles by proactively identifying and addressing them on your own.
General knowledge of technical disciplines, such as coding, software design, servers, databases, networks, cloud, certificates, and/or middleware.
The ability to create clear, accessible writing with a keen eye for consistency and technical accuracy.
Understanding of knowledge management practices.
Excellent interpersonal, communication, presentation, and problem-solving skills.
The ability to thrive in a Payment Card Industry (PCI) and ISO27001 governed environment.
Understanding that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
A love for information. You enjoy getting into the weeds technically, but don't let that distract you from achieving your end goals.
In-depth knowledge of Word, PowerPoint, and Excel as well as building and using their templates.

Compensation

The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac's commitment goes beyond compensation.

Benefits

Generous vacation and wellness days to help you recharge
Comprehensive employer-paid benefits coverage for peace of mind
Pregnancy and parental leave top-up to support growing families
Intentional Support - Enjoy flexible, supportive offerings that prioritize your total wellness.
Flexible hybrid work model for better work-life balance

Company info

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Every transaction matters.
Every Canadian matters.
At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life.
But that's not all.
Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus, and high-performance application developers?
We want to hear from you.
Reporting to the Leader, Business and Information Security Office (BISO) and IT Compliance Management, the Technical Writer will work with cross-functional teams and Agile squads to produce documentation in support of assigned projects.
Because compliance is within our mandate, the Technical Writer will also be heavily involved in ensuring content supports our compliance with industry standards.

Equal opportunity

Employer
Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That's why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
Please be aware that certain individuals are misusing Interac Corp.'s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Visa & Work Authorization

portunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family s

Apply directly at Interac Corp →Create a free account for alerts like this View Interac Corp immigration profile

This listing is sourced directly from Interac Corp's careers page and normalized into a canonical job model.