AECOM
AECOM Traffic Management Center Operator Trainee
Columbia, SC, United States · Contract
Work authorization requiredDetected 22 hours ago
Customer SupportLeadershipCommunicationCollaborationTransportation Management
About the role
- SCDOT's transportation management program includes dispatch/operator staff in support of roadside assistance for stranded motorists on SC's freeways.
- AECOM dispatch/operator staff support SHEP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.
Responsibilities
- Perform communication tasks consistent with the program's high level of customer service expectations and training.
- Perform written documentation of activity and communication in a clear, concise, and complete manner.
- The position performs tasks in support of monitoring, detecting and responding to traffic related incidents, emergencies and needs for motorist assistance along regional interstates across the state of South Carolina.
Requirements
- Ability to operate software platforms and web-based applications.
- Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment.
Nice to have
- Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
- Demonstrated ability to meet a high level of customer service expectations.
- Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
- Previous experience working in a position which includes heavy telephone, radio, and computer/technology usage.
- Effective oral and written communications skills for in-person, radio, and phone conversations.
- Ability to interpret and understand geographic information portrayed on a map and map-based applications.
- Knowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads.
- Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
Compensation
- AECOM dispatch/operator staff support SHEP field staff (patrollers) 7 days a week, 365 days per year, serving a critical role in the delivery of safety and mobility to the motoring public.
Visa & Work Authorization
- This position does not include sponsorship for United States work authorization
This listing is sourced directly from AECOM's careers page and normalized into a canonical job model.