AfterShip

AfterShip

Technical Account Manager

California/Utah/Washington

Sponsorship not specified$92k-$150kDetected 1 day ago
Account ManagementCustomer SupportShopifyCommunication

About the role

  • AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide.
  • Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team.
  • The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Responsibilities

  • Own end-to-end technical onboarding for merchants launching on TikTok Shop with AfterShip Channels, from kickoff through go-live.
  • Drive measurable onboarding outcomes: get merchants to live and healthy within ~30 days, and meaningful advanced-feature adoption thereafter.
  • Guide merchants beyond initial setup-helping them optimize their listings and use AfterShip Feed and Affiliates to grow their presence and sales on TikTok Shop.
  • Partner with merchants on their TikTok Shop growth journey, identifying opportunities for deeper feature adoption and surfacing cross-sell opportunities (e.g. Affiliates) where they'd drive merchant value.
  • Partner with the Omnichannel SA, Product, and GTM teams to translate merchant needs into product improvements, and stay current on platform changes.
  • Ability to prioritize, multitask, and perform under pressure across multiple accounts.
  • Excellent written and verbal communication; able to hold a credible technical conversation with both merchants and platform partners.
  • As a Technical Account Manager on the Omnichannel team, you'll own the technical onboarding journey for merchants launching on TikTok Shop with AfterShip Channels-getting them fully live and selling, and setting them up to succeed long term.
  • You'll be the hands-on technical partner who connects and configures each merchant's integration, troubleshoots what breaks, and teaches merchants to operate Channels confidently on their own.
  • Please let us know if you require any support, and we'll work with you to meet your needs.

Requirements

  • You can diagnose why something isn't working, not just escalate it.

Nice to have

  • Hands-on familiarity with TikTok Shop (Seller Center, catalog/listing management, order and inventory sync, fulfillment workflows) and Shopify.
  • Familiarity with affiliate/creator operations.
  • Experience onboarding enterprise merchants.
  • Why You Should Join Us:
  • Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
  • Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration.
  • We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
  • Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone.

Compensation

  • USD$92,000 - $150,000 on-target earnings
  • Salary range for this role: USD$92,000 - $150,000 on-target earnings

Benefits

  • Healthcare coverage offered from day 1
  • Retirement plans including company match
  • Annual learning & wellness benefit
  • Monthly book perk

Company info

  • AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.
  • AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
  • AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Vivino, Harry's, Mous, and Rakuten-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
  • Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.
  • AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape.
  • Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants.
  • AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout.
  • By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.
  • Today, over 20,000 businesses-including Samsung, Gymshark, Vivino, Harry's, Mous, and Rakuten-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.
  • Your Mission:
  • We succeed when our customers succeed.

Equal opportunity

  • We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation.
  • equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation.
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This listing is sourced directly from AfterShip's careers page and normalized into a canonical job model.