AppDirect
Customer Success Manager
Canada
Sponsorship not specified$75k-$90kDetected 2 days ago
Customer SuccessLeadershipCommunicationCollaboration
About the role
- About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.
- We power millions of subscriptions worldwide for organizations.
- We're a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.
Responsibilities
- Develop strategies for their customer growth and retention
- Drive renewals and expansion
- Enjoys building relationships and cultivating positive client experiences
- We respect each AppDirector as their own fingerprint; unique with no one alike.
- Customer Success Managers (CSMs) own the outcome of customer success for a book of business/set of accounts.
- They then provide them with timely value propositions and actions to deliver on that value.
- They build strategies for their accounts to retain and grow them while contributing to company profits.
Requirements
- CSM - strategic background and partnerships experience required.
- Overall 5+ years of CSM experience required
Compensation
- The salary band listed below reflects the expected annual base salary or OTE (on-target earnings) for this role at AppDirect and may be subject to change.
- Base salary or OTE is just one component of AppDirect's total compensation package.
Benefits
- They form a direct relationship and partnership with customers to uncover and create a shared vision of what success means to a given customer.
- In addition to base pay, regular employees may be eligible for performance-based bonuses and a full range of benefits.
Company info
- Manage the success of their assigned accounts, ensuring customers get fast time to value and realize value in outcomes including - optimized and expanded programs, revenue generation and clear return on investment
- Ensure onboarding of new customers leads to success and active programs
- Foster relationship between their customers and the PartnerStack support team for technical issues, minor product problems or requests, training, and basic business questions
- Understands SaaS business and has an interest in keeping up with the industry.
- At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought.
- At AppDirect we take privacy very seriously.
- We do this by our values-driven culture-one that enables you to Be Seen, Be Yourself, and Do Your Best Work.
- At PartnerStack, we're passionate about software and the partnership space - and we're not afraid to shake things up!
- Our mission is to change how the world sells software by creating partnerships that unlock growth.
Visa & Work Authorization
- Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world
Apply directly at AppDirect →Create a free account for alerts like thisView AppDirect immigration profile
This listing is sourced directly from AppDirect's careers page and normalized into a canonical job model.