TikTok
TikTok Shop - Carrier Performance Manager
Seattle, Washington, United States of America
Sponsorship not specifiedDetected 16 hours ago
Data AnalysisProduct ManagementProduct StrategyOutbound SalesSupply ChainLogisticsVendor ManagementPerformance ManagementSignal ProcessingLeadershipCommunication
About the role
- TikTok Shop Supply Chain & Logistics team is seeking experienced talents.
- The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
- The Carrier Performance Manager is responsible for managing TikTok's external carrier network and driving end-to-end delivery quality and operational excellence.
Responsibilities
- Conduct weekly and monthly business reviews; drive action plans to improve carrier performance.
- Partner with carriers on capacity planning, operational ramp-up, contingency plans, and peak readiness.
- Build strong, accountable partnerships with carriers to ensure transparency and consistent operational results.
- Own quality performance metrics including delivery accuracy, defect rate, loss/damage rate, exception rate, aging&lost, and POD.
- Analyze quality defects across the network and lead root-cause investigations with carriers and internal teams.
- Develop standards and procedures for proper handover, scanning accuracy, handling processes, and customer delivery requirements.
- Partner with carriers to improve operational discipline, handling quality, and compliance with TikTok standards.
- Collaborate with FC outbound, line haul, and middle-mile operations to reduce upstream errors that impact carriers (e.g., mis-sort, incorrect labeling, handover discrepancies).
- Collaborate with product and engineering teams to enhance transportation tools such as exception dashboards, carrier integrations, traceability systems, and quality reporting.
- Build and maintain dashboards tracking carrier performance, defect metrics, quality KPIs, and compliance indicators.
Requirements
- Bachelor's degree in Supply Chain, Logistics, Business, Operations, or related field.
- 5+ years of experience in transportation operations, carrier management, quality management, or vendor management.
- Experience in quality control, RCA, exception management, or logistics compliance
Nice to have
- Experience in e-commerce logistics or high-volume transportation networks strongly preferred.
Skills
- Carrier Management & Delivery Performance Management
- Manage carrier performance across multiple regions.
- Monitor carrier KPIs including SLA compliance, on-time delivery performance, transit accuracy, cost efficiency, and customer impact metrics.
- Quality Control & Exception Management
- End-to-End Quality Governance (First Mile → Line Haul → Delivery → Returns)
- Work across the full logistics chain to align quality standards from pickup and induction through transportation and final delivery.
- Ensure consistent quality expectations and SOPs across all logistics nodes.
- Process, System & Tool Optimization
- Promote automation, data accuracy, and operational visibility across the carrier network.
- Provide structured feedback to inform product roadmap and operational process improvements.
- Compliance, Safety & Policy Enforcement
- Ensure carrier adherence to TikTok's operational standards, safety requirements, data policies, and compliance frameworks.
This listing is sourced directly from TikTok's careers page and normalized into a canonical job model.