Frontify
Senior Enterprise Customer Success Manager
New York, NY · Senior
Sponsorship not specified$140k-$150kDetected 8 days ago
Project ManagementSalesforceAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- We're all about helping brands turn ideas into impact.
- Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy.
- And we're on the lookout for new team members to share our vision.
Responsibilities
- Next steps If there's a fit, you'll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.
- Guide new customers through onboarding and deliver comprehensive training to ensure maximum product value.
- Manage the renewal, upsell, and cross-sell process, partnering with Account Managers to address concerns and secure retention and growth.
- Partner with customers to design and implement strategies that align our product's capabilities with their business goals.
- Coordinate closely with sales, product, technical support, and marketing teams to ensure a seamless customer experience, and lead interdepartmental initiatives.
- You confidently use AI tools to streamline daily workflows, personalize customer outreach, and surface insights faster, while knowing when human judgment should lead.
- You've leveraged tools like Gong and Salesforce to track customer interactions, analyze insights, and drive data-informed decisions, while managing operational aspects of the customer lifecycle.
Requirements
- You have 6+ years of experience in Customer Success or Account Management in a fast-paced SaaS environment.
Compensation
- What we offer - Medical, dental, and vision coverage with fully company-paid plan options - 401k with 5% matching - A minimum of 25 days of PTO per year - Paid educational and wellbeing days off - Parental, bereavement, and sick leave - Wel
Company info
- We're looking for someone comfortable with change and excited to contribute to a dynamic environment.
Equal opportunity
- All accommodation requests are confidential and will be handled in line with applicable laws.
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This listing is sourced directly from Frontify's careers page and normalized into a canonical job model.