Crossing Minds
Customer Success Manager
San Francisco/ Toronto
Sponsorship not specifiedDetected 1511 days ago
Deep LearningCustomer SuccessResearch
About the role
- Our team is currently based in San Francisco, Toronto, Paris with more offices to come!
- You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr.
- Employer-matched 401(k) 20-day PTO 9-days of paid holiday Company shutdown from 12/24 - 01/01 Professional education opportunities The Crossing Minds team prides itself on our team culture and values.
Responsibilities
- Build deep, trusted relationships with key contacts and executives at our customer's companies.
- Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
Benefits
- 75% coverage on Medical, Dental, and Vision insurance 100% coverage on Basic Life!
- Ability to work with a diverse range of customers, who each have their own vision and measure of success.
Company info
- Review ongoing customer campaigns and provide strategic guidance to customers.
- Successfully onboard and deploy new customers by working closely with the engineering team.
- Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
- Ability to balance a constant flow of short-term projects while looking ahead for "what's next" for our customers.
- Be the voice of the customers and provide customer feedback internally to stakeholders.
- Identify, sell, upsell, enable, and manage opportunities with our customers.
- A thoughtful and empathetic approach when dealing with customers and internal stakeholders
- An analytical mindset focused on uncovering opportunities for customers.
- We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.
- Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement.
- We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.
- Recommendations have the opportunity to disrupt online experiences like search did for the internet and we'd love the opportunity to talk to you about being a key part of building our future. _____
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This listing is sourced directly from Crossing Minds's careers page and normalized into a canonical job model.