invicti
Customer Success Manager, Self Service
Austin, Texas
Sponsorship not specifiedDetected 20 days ago
CybersecurityAccount ManagementNegotiationCustomer SuccessLeadershipTime ManagementMentoringOrganizational Skills
About the role
- Combining proof-based testing, runtime intelligence, and continuous innovation, Invicti enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster.
- You understand that, in order to do what's best for the customer, putting yourself in their shoes is a MUST; in order to accomplish this, you utilize your eagerness to learn and adapt to their needs as your ultimate strategy.
- We cover 100% of employee health care, vision and dental premium costs.
Responsibilities
- Managing contract-related inquiries, questions, and issues from partners/other departments
- While core responsibilities are outlined above, duties may adapt over time to meet operational needs and support both team success and your professional growth
Requirements
- Experience in sales, account management, or customer success
- 1-2 years of experience negotiating customer contracts
- Proficiency with Google Office Suite (Gmail, Sheets, etc.)
- Ability to quickly adapt to new work processes
Compensation
- 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
Benefits
- For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health.
- Coverage is effective your first day
- Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
- 16 week paid leave for birthing parent recovery, 4 week paid leave for non-birthing/bonding parent
- One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
- 5 days of paid time off each year to participate in the volunteer activities of your choice
- Our Total Rewards approach is designed to attract, support, and grow exceptional talent by offering a balanced mix of competitive compensation, meaningful benefits, and opportunities for recognition and development.
- We take a global, flexible approach that aligns with our business goals and values while adapting to regional needs.
Company info
- 50% up to 6% company match with 100% annual cliff vesting
- At Invicti, we believe our people are at the core of our success.
- Above all, we are committed to transparency and ensuring our employees understand how we invest in their success and well-being.
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This listing is sourced directly from invicti's careers page and normalized into a canonical job model.