Protocol Behavioral Health

Director of Partner Success

Chicago, IL · Director

Sponsorship not specifiedDetected 8 days ago

Account ManagementBusiness DevelopmentCustomer SuccessLeadershipCommunicationProblem SolvingAdaptabilityOrganizational Skills

About the role

This role is central to how Protocol grows and sustains its impact.
Comfort with early-stage environments and a genuine connection to the mission of improving access to behavioral health care for cancer patients are a must.
Re-engage lapsed or low-volume referrers and address barriers preventing consistent utilization of Protocol services

Own ongoing relationships with oncology practice partners, serving as their primary point of contact at Protocol
Plan and lead quarterly Joint Operating Committee (JOC) meetings with practice partners, including performance reporting and workflow optimization
Monitor and report on partnership performance metrics, providing actionable insights to partner practices and internal leadership to drive continuous improvement across accounts
Activate referring providers within implemented clinic and practice partnerships, building and maintaining relationships to drive consistent inbound referral flow to Protocol
Work cross-functionally with clinical and operations teams to coordinate panel reviews between BHCMs and their most frequent clinical partners, while designing and building the systems, processes, and infrastructure that support scalable partner success and referral conversion as Protocol grows
A growth mindset and a track record of moving numbers across referral volume, pipeline, and patient conversion, with a genuine drive to build, not just maintain
Proven ability to manage and grow complex partnerships with clinical or operational stakeholders, including at the executive level
Experience managing a team and developing frontline staff, with a track record of driving team performance
Strong organizational skills with exceptional attention to detail, and the ability to manage multiple priorities simultaneously

Experience in a role that required both relationship management and operational execution
Excellent written and verbal communication skills, with the ability to engage effectively with clinical, operational, and executive stakeholders
A strong problem-solving mindset, with sound judgment and the ability to navigate complex operational challenges

Experience working directly with clinical staff, practice administrators, or oncology care teams
Why work at Protocol?
We foster a collaborative, mission-first culture where innovation, empathy, and excellence are not just encouraged, they're expected.

About Protocol Behavioral Health
Protocol provides cancer-specific behavioral health treatment to patients by partnering with oncology clinics and cancer centers.
Oncology patients are at heightened risk of mental health disorders and suicide, and those conditions negatively impact patient outcomes, treatment adherence, and total cost of care.
We deliver high-quality mental health support for cancer patients using the collaborative care model, integrated directly into oncology treatment centers.
The team consists of experienced healthcare operators and executives who have built and scaled partnerships across behavioral health, oncology, and value-based care.
We are a fast-growing, early-stage company focused on expanding access to care through strong partnerships with leading oncology providers.
Lead and manage the Care Coordinator team, overseeing their effectiveness in converting referred patients to scheduled and completed intakes with a Behavioral Health Care Manager (BHCM)
7-10+ years of experience in healthcare operations, customer success, partner management, business development, or a similar growth-oriented or relationship-driven role

This listing is sourced directly from Protocol Behavioral Health's careers page and normalized into a canonical job model.