Conduit Health
Product Manager - Patient Experience
New York City · Full-time
Sponsorship not specified$170k-$200kDetected 43 days ago
LLMsGrowth Marketing
About the role
- The end-to-end patient experience - ongoing telehealth, the DME order journey, and lifecycle comms, treated as one system, not a set of screens.
- Experiment velocity - a prioritized backlog of retention experiments and enhancements, shipped and learned from fast.
- Metrics - define what "working" means for both retention and AI quality, and prove it.
Responsibilities
- You've evaluated or managed the quality of LLM/AI systems - rubrics, eval sets, regressions, safety - or you're hungry to own it.
- Retention & LTV - own the metrics and the roadmap that move them.
- AI-powered support - decide where AI handles patient interactions end-to-end, where it assists a human, and where a human stays in the loop.
- LLM evaluation & quality - define what "good" looks like for our SMS and Voice AI, build eval sets from real conversations, catch regressions before they ship, and monitor safety in production.
- You'll own the patient experience end-to-end - the ongoing telehealth relationship, the DME order journey, and every lifecycle touchpoint - with one job: keep patients engaged and drive LTV and retention.
Requirements
- 4+ years in product - with meaningful time owning retention, lifecycle, or growth in a D2C product.
- You think in cohorts and behavioral data - and you know when the data is lying to you.
Nice to have
- lifecycle marketing exposure.
Compensation
- Competitive salary + meaningful equity
Benefits
- Competitive salary + meaningful equity
- Unlimited PTO + 9 company holidays
- High-trust judgment - you care about clarity, trust, and safety in a healthcare context.
Equal opportunity
- Conduit Health is an equal-opportunity employer.
- We celebrate diversity and are committed to building an inclusive environment for all employees.
- Location: New York City | Type: Full time | Hybrid | Department: Product | Salary: $170K-$200K.
- We are willing to go above this range for exceptional candidates with specialized expertise whose background exceeds the requirements.
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This listing is sourced directly from Conduit Health's careers page and normalized into a canonical job model.