lgi
Director of Customer Service, Export & Logistics
Ankeny, Iowa · Director
Sponsorship not specifiedDetected 8 hours ago
Supply ChainLogisticsProcess ImprovementERPPerformance ManagementCustomer SupportResearchLeadershipCollaborationDemand Planning
About the role
- Work occurs in multiple environments, including offices, production facilities, and research laboratories.
Requirements
- 8+ years of experience in customer service, supply chain, logistics, or a related field.
- 3+ years of people leadership experience.
- This role requires the ability to analyze complex information, balance competing priorities, and make timely decisions in a fast-paced environment.
- Required Information and to Perform Job Duties Yes
- and/or Understand Required Information and to Perform
- Ability to be Mobile throughout Required Work Areas Yes
- Education
- Equivalent combinations of education and experience will be considered.
- Experience
- Key Capabilities
- Strategic Leadership: Aligns functional execution with business strategy.
- Operational Excellence: Understands end-to-end supply chain processes.
- Financial Acumen: Manages budgets and drives cost optimization.
- Data & Systems Orientation: Uses ERP systems and analytics tools effectively.
- Customer Focus: Demonstrates a strong commitment to service quality and customer experience.
- Change Leadership: Leads process improvement and transformation initiatives.
Nice to have
- Bachelor's degree in Supply Chain, Business, Logistics, or a related field preferred.
- Experience with international logistics and export processes strongly preferred.
Skills
- Strategic Leadership & Functional Ownership
- Customer Experience & Service Delivery
- Champion a customer-focused service model built on responsiveness, accuracy, and proactive communication.
- Ensure consistent order fulfillment from order entry through delivery.
- Serve as the escalation point for complex customer and service issues and ensure timely resolution.
- Track and improve customer satisfaction and service reliability.
- Logistics & Export Operations
- Oversee domestic and international logistics, including transportation, warehousing coordination, and export processes.
- Ensure compliance with applicable domestic and international trade requirements.
Benefits
- Good Vision, Corrected to Normal; or Ability to Access
This listing is sourced directly from lgi's careers page and normalized into a canonical job model.