Ramp
Manager, Scaled Customer Success
San Francisco, CA · Full-time
Sponsorship not specifiedDetected 23 days ago
Customer SuccessLeadership
About the role
- We're hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp.
Responsibilities
- Own and evolve Ramp's self‑service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth.
- Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations.
- Partner with Product to improve activation features and automation that enhance self‑onboarding.
- Drive team performance across activation, expansion, and CSAT targets while fostering ownership and excellence.
- Partner cross‑functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals.
- Proven success building or optimizing scalable programs and processes
- In the first 6 months, this leader will have launched and iterated scaled activation programs that measurably increase self‑serve activation and early retention, established a recurring metrics review with dashboards that surface funnel bottlenecks, and lifted team efficiency and CSAT through process, automation, and content improvements while developing a high‑performing team of 6-8 sCSMs.
- Relocation support to NYC or SF (as needed)
Requirements
- Customer‑facing or quota‑carrying experience with a track record of exceeding goals
Compensation
- One Medical annual membership
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
Company info
- Design, launch, and iterate scaled CS programs that improve outcomes across thousands of customers.
- Manage, coach, and develop a team of 6-8 Scaled Customer Success Managers, each handling ~300 monthly new customers.
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.