vixxo
Market Manager
Dallas, TX; Field - Based · Full-time
Sponsorship not specifiedDetected 29 days ago
SEOSalesBusiness DevelopmentPerformance ManagementLeadershipCommunicationMentoring
About the role
- Backed by Vixxo's existing enterprise customer base (including Starbucks, McDonald's, Circle K, and Peet's Coffee), a live OEM partnership with Thermoplan AG, and the VixxoNow technology platform, VixxoCafé is launching its first markets in 2026.
- You are the face of VixxoCafé in your city.
- The ideal candidate is an entrepreneurial operator who is equally comfortable turning a wrench alongside the team, managing day-to-day dispatch and SLA performance, and walking into a local restaurant group to close a new service agreement.
Responsibilities
- Own day-to-day dispatch, scheduling, and SLA performance for all W2 technicians in the Dallas market.
- Manage technician utilization to target, ensuring enterprise demand (Starbucks, McDonald's, Circle K, and others) keeps techs billable from day one.
- Oversee parts inventory, van stocking, and branch office operations in coordination with the Supply & Ops Lead.
- Drive local market revenue growth beyond the enterprise customer base by developing relationships with independent coffee shops, QSR operators, restaurant groups, and regional chains.
- Own inbound lead conversion - respond to digital and SEO-generated leads from VixxoNow and convert them into service agreements.
- Partner with the Commercial BD Lead on mid-market pipeline and handoffs from enterprise sales motions.
- Represent VixxoCafé at local trade events, OEM training sessions, and industry associations to build brand presence in the market.
- Own the Dallas market P&L - revenue, gross margin, technician cost, and operating performance.
Requirements
- 5-10 years of experience in field service operations, coffee/food service equipment service, or facilities management - ideally in a multi-site or multi-technician environment.
- Demonstrated experience managing W2 field technicians, including scheduling, performance management, and team development.
- periodic travel to other VixxoCafé markets or HQ for training and planning may be required.
- Proven track record of local business development - building relationships with operators, converting leads, and growing a book of business.
- Strong command of field service platforms and dispatch tools.
- Demonstrated P&L ownership or cost center management experience
- comfortable with revenue targets, margin reporting, and operating budgets.
- Work Environment:
- This is a market-based role requiring full-time, on-the-ground presence in the Dallas, Texas metro area.
- Field-based work is the norm: expect regular time in customer locations, in the van alongside techs, and at the branch office.
Nice to have
- Technical fluency in commercial coffee or food service equipment
- Thermoplan, Franke, La Marzocco, or similar platforms preferred.
- Bachelor's degree preferred
- equivalent experience in trade management or field service leadership accepted.
- OEM certifications (Thermoplan, Franke, SEB Professional, or similar) are a strong plus and may be required within the first 6 months.
Company info
- Vixxo wants your ambition, your experience, your talent, and what makes you unique.
- We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.
- Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals.
- We also work equally as hard at growing our corporate culture, which includes Vixxo's commitment to diversity and the fact great minds think differently.
This listing is sourced directly from vixxo's careers page and normalized into a canonical job model.