NCL Bahamas
Personal Consultant
Miami, Florida
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About the role
- Responsible for selling Oceania (OCI) products directly to consumers by cultivating and maintaining customer relationships.
- Promote sales to direct consumers by initiating calls.
- This includes meeting customer retention goals and following up with consumers, as necessary, in order to close sales and meet or exceed revenue goals.
Responsibilities
- Promote sales to direct consumers by initiating calls. Use SF Campaigns to act on leads and/or prospects in order to identify travel needs, present and/or explain OCI cruise products, and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, and identifying and meeting customer needs and expectations.
- Build and maintain effective relationships with new and existing consumers.
- Maintain consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell OCI products based on client travel history.
- Perform other job-related functions as assigned.
Requirements
- DEGREE TYPE: High School Diploma
- Strong verbal communication skills needed to effectively communicate with internal and external customers. This includes a professional telephone etiquette.
- Ability to promptly learn and maintain up-to-date knowledge of Regent Seven Seas Cruise products and services.
- Ability to work well and maintain a professional composure while working in high-pressure situations, displaying efficient multitasking abilities.
- Possess a strong drive and high energy to reach specified sales goals.
Nice to have
- Minimum one year sales experience
- cruise sales a plus.
- Familiarity with global luxurious travel destinations preferred, but not required.
- FIELD(S) OF STUDY: Bachelor's degree in Marketing, Business Administration or related field of study preferred.
Skills
- Demonstrated knowledge of Microsoft Office Suite applications.
- Experience with travel reservations systems preferred.
- Knowledge of CRM product Salesforce.com a plus.
Company info
- Regent Seven Seas Cruises
- It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
- They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
- Brand Overview
- Norwegian Cruise Line
- Oceania Cruises
- New Releases
- Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
- The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
This listing is sourced directly from NCL Bahamas's careers page and normalized into a canonical job model.