Broadridge Financial

Broadridge Financial

Director, NA Implementations (Hybrid - NYC)

New York, NY · Director

Sponsorship not specified$165k-$175kDetected 13 days ago
Project ManagementLeadershipCommunicationProblem Solving

About the role

  • This position is responsible for ensuring that all service level agreements (SLAs) and key performance indicators (KPIs) defined in client contracts are met or exceeded.
  • You will prepare cost estimates and budgets, monitor project progress and outputs, and proactively investigate and resolve issues that arise throughout the implementation lifecycle.
  • This role also serves as a key point of contact between client leadership and internal teams to ensure a smooth transition and a high-quality client experience.

Responsibilities

  • Develops departmental plans, including business, production and/or organizational priorities
  • Demonstrated understanding and application of procedures, practices, and concepts within own discipline, with working knowledge of related disciplines.
  • Proven ability to manage multiple related teams, establish priorities, and allocate resources effectively.
  • Experience driving business results within a sub-function through support and funding of projects, products, services, and/or technologies, as well as developing policies and strategic plans.
  • If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
  • You will manage resources, budgets, timelines, risks, and scope to ensure projects are delivered successfully and in alignment with client expectations.
  • The Director will design and manage conversion plans based on client requirements, develop specifications, oversee testing, and secure client sign-off.
  • You will build and maintain strong client relationships, provide day-to-day guidance and support, and promote Broadridge's capabilities by identifying opportunities for contract extensions and additional business in partnership with account management.
  • In addition, you will lead teams responsible for the setup and installation of technical systems, applications, and process solutions tied to client technology and business process engagements.
  • You will develop and implement policies and best practices for client installations, including access management, data mapping and transfer, process documentation, testing, troubleshooting, and client training.

Requirements

  • Strong problem-solving skills with the ability to identify and resolve complex technical, operational, and organizational issues.
  • Ability to operate effectively within functional business plans and align team objectives with broader organizational goals.

Compensation

  • Range: The salary range for this position is between $165,000 - $175,000.
  • Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Benefits

  • Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
  • All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
  • Bonus Eligible
  • Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
  • Disability Assistance

Company info

  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
  • We are seeking a Director of North America Implementations to lead the successful delivery of product and service implementations for clients, from initial planning through installation and final delivery.
  • We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
  • As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
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This listing is sourced directly from Broadridge Financial's careers page and normalized into a canonical job model.