Connect Talent Solutions
Customer Service Representative
Virginia Beach, US
Sponsorship not specifiedDetected 2535 days ago
Customer Support
About the role
- Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests.
- Researches customer concerns and find appropriate resolutions.
- Five (5) years of equivalent work experience in-lieu of education will be considered.
Responsibilities
- Duties: Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request.
- Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team.
- Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.
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This listing is sourced directly from Connect Talent Solutions's careers page and normalized into a canonical job model.