Fivetran

Fivetran

Customer Solutions Engineer

USA - Philadelphia (dbt) · Full-time

Sponsorship not specified$80k-$97kDetected 15 hours ago
SQLBigQuerySnowflakeDatadogdbtData EngineeringCustomer SuccessCustomer SupportZendeskCommunicationProblem SolvingMentoring

About the role

  • This is a full-time remote position based out of the AMER-East region, Texas, and Philadelphia.
  • dbt (Core and dbt platform), SQL, APIs, YAML/JSON, Zendesk, Datadog or LogicMonitor, common data warehouses (e.g. Snowflake, BigQuery)

Responsibilities

  • Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
  • Learn dbt Core and the dbt platform, and build technical expertise broadly across all areas of our product
  • Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
  • Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation
  • A genuine drive for solving problems and helping others
  • A strong technical foundation, especially within a SaaS support environment
  • Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
  • Company virtual happy hours, free food, and fun team-building activities

Skills

  • Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
  • Exceptional written and verbal communication skills
  • A creative attitude toward problem solving, and enjoyment working directly with business stakeholders to help them get past roadblocks
  • Hands-on experience with YAML or JSON structures
  • Proficiency with monitoring and analytics tools like Datadog or LogicMonitor
  • A deep understanding of ETL processes, data warehousing, and contemporary data stack concepts
  • Ability to break down complex technical concepts and communicate them to stakeholders verbally and in writing
  • Practical experience with dbt
  • 100% employer-paid medical insurance *
  • helping organizations unlock the full value of their data.

Compensation

  • $80,489 - $96,590.50 USD

Benefits

  • Perks and Benefits
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Monthly cell phone stipend
  • Click here to learn more about Fivetran's Benefits by Region.

Company info

  • Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.
  • Together, we're delivering the data infrastructure layer that helps organizations move, transform, and trust their data - from the moment data moves, through every transformation, to the context teams and AI systems rely on.
  • Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights.
  • Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
  • to make access to data as simple and reliable as electricity.
  • With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required.
  • We're proud that more organizations continue to leverage our technology every day to become truly data-driven.
  • As we bring our teams and technology together, we're building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust.
  • It's an exciting time to join us: we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
  • During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
  • Fivetran and dbt
  • we're creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.
  • Support customers through diverse channels - tickets, email, and video - managing a range of issues from simple queries to intricate technical dilemmas
  • Skills We're Looking For
Apply directly at Fivetran →Create a free account for alerts like thisView Fivetran immigration profile

This listing is sourced directly from Fivetran's careers page and normalized into a canonical job model.