Cresta
Partner Program Director
United States (Remote) · Director
Sponsorship not specified$220k-$250kDetected 8 days ago
Agentic AIProject ManagementCustomer SuccessLeadershipCommunication
About the role
- Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage.
- The world's leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
- Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world's leading investors, including a16z, Greylock, and Sequoia.
Responsibilities
- Partner Strategy and Enablement
- Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta
- Serve as the primary point of contact and platform expert for technology and solution partners.
- Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact.
- Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions.
- Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform.
- Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities.
- Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes.
- Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities.
- Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success.
Requirements
- 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management
- 5+ years of experience working in the Contact Center space
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
- Excellent communication skills - able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.
- Compensation at Cresta
- Cresta's approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
- This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.
- OTE Range: $220,000 - $250,000 + offers Equity
- We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
Compensation
- We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
- The posted base salary range represents what we expect to pay for this role in a given location.
- In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
- This role is variable target compensation eligible.
- $220,000 - $250,000 + offers Equity
Benefits
- Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health.
This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.