Docebo

Manager, Customer Success - Major

Remote Canada · Contract

Sponsorship not specifiedDetected 29 days ago

RESTCompensationCustomer SuccessLeadershipCommunicationProblem Solving

About the role

We're shaping the future of learning with a team that isn't afraid to challenge the status quo.
If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here.

Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant, collaborative team culture.
Collaborate seamlessly with cross-functional partners in Sales, Marketing, and Product to align corporate goals and ensure a unified, customer-centric journey.
Build and nurture deep relationships with key enterprise accounts, acting as a trusted strategic advisor to align their business outcomes with our technical capabilities.
Our team is guided by five core values-Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection-that shape everything we do.
Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Exceptional problem-solving skills combined with the self-driven organization required to navigate ambiguity and achieve complex goals.
A Bachelor's degree or equivalent foundational experience that sharpens your professional approach.

3-5+ years of successful leadership experience directly guiding a customer-facing team, ideally within a fast-paced B2B software environment.

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Empower your team to cultivate accounts effectively, paving the way for organic upsell and cross-sell opportunities while systematically tracking customer health.
BONUS POINTS ✨
You'll get access to health benefits, so you can get the care you need when you need it.
We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.
DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
OUR PROMISE TO YOU 😍
Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
ABOUT DOCEBO 💙
At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
At Docebo, we're using AI to change how people learn at work-and we mean actually change it.

We are committed to diversity and inclusion in our workforce.
As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.

s of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under appl

This listing is sourced directly from Docebo's careers page and normalized into a canonical job model.