Blackbirdhealth

Care Navigator

Sterling, Virginia

Sponsorship not specified$23k-$26kDetected 13 days ago

ComplianceHIPAAEHR/EMRLeadershipCommunication

About the role

Blackbird Health's Care Navigators are an essential part of our integrated and collaborative care team.
A Natural Problem-Solver: You are proactive and resourceful, able to anticipate needs and solve complex issues with an eye towards improving processes and experiences for the future

Deliver a Seamless Patient Experience: Be the main point of contact for established patients, fielding inbound calls, messages, and emails with exceptional responsiveness, empathy, and professionalism.
You'll manage a specific group of providers, becoming familiar with their practices to ensure patients are scheduled appropriately and receive timely access to care.
You'll also own the critical administrative tasks that make care possible such as managing provider orders, screenings, and scheduling.
In-Office Support: As an in person teammate, you'll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience.
You thrive in a team environment- excited to pitch in and support your peers- and can also work independently - doing the right thing and operating with an ownership mindset.
As an in person teammate, you'll help maintain a welcoming and professional in-office environment - supporting patients and providers in person, managing mail, restocking supplies, opening/closing the office, and generally ensuring our physical spaces support a great experience.
In addition, the school advocacy support we receive is unprecedented.
Our patient support team is busy helping children and families, please do not call or email them about your application - this helps us process your application more efficiently.

You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.
Detail-Oriented: You have a meticulous approach to administrative tasks from scheduling and documentation to tracking and managing communications, ensuring nothing falls through the cracks.

Medical, Dental & Vision coverage
Employer-paid life insurance coverage
Generous paid time off
To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together.

If you need a reasonable accommodation during the application or interview process, please contact us at recruiting@blackbirdhealth.com so we can support you.

This listing is sourced directly from Blackbirdhealth's careers page and normalized into a canonical job model.