Mandarich Law Group, LLP
Helpdesk Support Technician
Chicago, Illinois, United States · Part-time
Sponsorship not specifiedDetected 306 days ago
Account ManagementOnboardingCustomer SupportDNSCommunicationMicrosoft OfficeCompTIA
About the role
- Mandarich Law Group, LLP is one of the nation's leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow. · Act as the first point of contact for technical support via phone, email, and walk-ups · Troubleshoot hardware, software, and
- network issues—escalating when needed · Set up new user workstations and manage employee onboarding/offboarding · Support Windows desktops, Microsoft Office applications, printers, and other common business tools · Maintain accurate records of issues and resolutions in our ticketing system · Assist with user account management, password resets, and access
Nice to have
- Mandarich Law Group, LLP is one of the nation's leading creditors' rights law firms, with offices in 11 states.
Benefits
- Windows 10/11, Windows Server 2019/2022 Microsoft Office Suite Printers, desktops, laptops, and mobile devices Basic networking concepts (IP, DNS, DHCP) Active Directory (bonus points for experience with Group Policy)
- Competitive Base Salary Medical, Dental, and Vision Coverage; 401K plan with company match Company paid Life Insurance Short and Long Term Disability PTO, Float holiday Paid Parental Leave
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