SPS-North America

SPS-North America

Workplace Solutions Manager

Washington, District of Columbia, United States

Sponsorship not specified$105k-$120kDetected 7 days ago
Project ManagementStakeholder ManagementOperations ManagementLogisticsVendor ManagementRecruitingLeadershipCommunicationCollaborationMicrosoft Office

About the role

  • Serve as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives.
  • Foster an environment that encourages collaboration, innovation, wellbeing, and inclusion.
  • Ensure consistent delivery of world-class guest and employee experiences.

Responsibilities

  • Develop and execute workplace strategies that enhance employee engagement, productivity, and workplace culture.
  • Deliver exceptional hospitality experiences for employees, clients, and visitors.
  • Develop workplace programs, events, activations, and engagement opportunities that position the office as a destination.
  • Establish and maintain service standards across every customer-facing touchpoint.
  • Manage Back-of-House Operations
  • Oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions.
  • Partner with Facilities, IT, Security, and Food Services to ensure seamless workplace operations.
  • Implement continuous process improvements that enhance service quality, productivity, and cost efficiency.
  • Recruit, coach, mentor, and develop workplace service professionals.
  • Build a high-performing culture centered on accountability, collaboration, and exceptional customer service.

Requirements

  • Bachelor's degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
  • 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
  • 3+ years of leadership experience managing multidisciplinary teams.
  • Proven experience leading both customer-facing and operational service functions.
  • Advanced proficiency with Microsoft Office applications.

Nice to have

  • Experience supporting corporate, professional services, financial services, or Fortune 500 organizations.
  • Experience with integrated facilities management, workplace services, or hospitality operations.
  • Familiarity with workplace technology platforms and service management systems.
  • What Success Looks Like
  • The successful Workplace Solutions Manager will:
  • Collaboration & Leadership
  • Communicate effectively with internal teams, vendors, and client stakeholders.
  • Participate in cross-functional meetings and strategic initiatives.

Skills

  • Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
  • The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Compensation

  • The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
  • $105,000 - $120,000 USD
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This listing is sourced directly from SPS-North America's careers page and normalized into a canonical job model.