Chowbus

Key Account Customer Success Associate_Chineses Vertical

Chicago, Illinois, United States

Sponsorship not specified$65k-$70kDetected 7 days ago

Data AnalysisSalesforceCRMExcelCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector.
Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants.

Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
Gain a deep understanding of clients' business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.
Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.
Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform.
Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements.
Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.

Advanced Microsoft skills, especially in Excel and Powerpoint required
Strong execution skills required
Strong verbal and written communication skills required
Bilingual proficiency in English and Mandarin required
Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments.
Self-motivated and capable of leading initiatives independently while contributing to team success.
Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
What We Offer
A fair compensation package
Medical, dental, and vision insurance
100% employer-paid Short-Term Disability (STD)

Bachelor's degree or higher in the related areas preferred
2+ years of experience in customer success management preferred
Familiarity with POS systems and business processes within the retail industry preferred

Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants.
The salary for this role is $65000-$70000, plus sales commission, depending on experience.

100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
Paid Parental Leave
Flexible Paid Time Off (PTO)

This listing is sourced directly from Chowbus's careers page and normalized into a canonical job model.