Chowbus
Key Account Customer Success Associate_Chineses Vertical
Chicago · Mid
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($60,000) is below the Level I prevailing wage of $66,893. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Operations Research Analysts (15-2031) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector.
- Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants.
Responsibilities
- Serve as the primary point of contact for master clients, building and maintaining long-term relationships with senior management teams.
- Gain a deep understanding of clients' business needs and goals, proactively communicating product requirements to internal teams and providing tailored POS solutions to drive client success and satisfaction.
- Recognize expansion opportunities within enterprise restaurant groups and drive new store signings as clients continue to grow.
- Support individual store onboarding and go-live processes, ensuring smooth deployment and operational readiness.
- Proactively identify and resolve issues related to POS system usage, providing timely support and effective solutions.
- Deliver comprehensive system training and onboarding guidance to ensure clients are fully proficient in using the POS platform.
- Partner closely with Product, Engineering, Technical Support, and Operations teams to ensure client feedback is incorporated into product improvements.
- Lead regular weekly and monthly client meetings to gather business and product requirements, document feedback, and drive timely follow-up across relevant teams.
Requirements
- Advanced Microsoft skills, especially in Excel and Powerpoint required
- Strong execution skills required
- Strong verbal and written communication skills required
- Bilingual proficiency in English and Mandarin required
- Strong problem-solving abilities, with the flexibility to address client needs in fast-paced environments.
- Self-motivated and capable of leading initiatives independently while contributing to team success.
- Proficient in data analysis and reporting, and familiar with CRM systems (e.g., Salesforce) and office software.
- What We Offer
- A fair compensation package
- Medical, dental, and vision insurance
- 100% employer-paid Short-Term Disability (STD)
Nice to have
- Bachelor's degree or higher in the related areas preferred
- 2+ years of experience in customer success management preferred
- Familiarity with POS systems and business processes within the retail industry preferred
Compensation
- Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants.
Benefits
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- The salary for this role is $60000-$70000, plus bonus, depending on experience.
This listing is sourced directly from Chowbus's careers page and normalized into a canonical job model.