ID.me
Account Manager, Healthcare
United States (U.S.) · Senior · Full-time
Sponsorship not specified$63k-$800kDetected 8 days ago
ComplianceSalesAccount ManagementProcurementCustomer SuccessEpicEHR/EMRLeadershipCommunication
Stay score
odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role steps into a book of established business and is focused on driving retention, expansion, and long-term customer success.
- The ideal candidate is a seasoned relationship manager who excels at navigating complex healthcare enterprises, understanding customer goals, and identifying opportunities to generate additional ROI for our customers.
- You will work closely with internal stakeholders-including Product, Onboarding, Value Management Office, Partnerships, Legal, and Solutions Consulting-to ensure customers realize the full value of their partnership with ID.me.
Responsibilities
- Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders
- Lead business reviews (QBRs/EBRs) that connect ID.me's solutions to customer goals, demonstrate measurable value, and surface new use cases
- Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization
- Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes
- Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base
- Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
- Experience leveraging AI tools to drive account management activities efficiently
- ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect.
- Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again.
- Over 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.
Nice to have
- New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events)
- Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus
Compensation
- $233,125 - $300,000 USD
- Mountain View, CA Pay Range
- $248,125 - $310,000 USD
- ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
- The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
Benefits
- Over 175 million users experience streamlined login and identity verification with ID.me at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations.
- Own a portfolio of active Healthcare accounts-serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies
- Serve as the voice of the customer internally-capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me's broader healthcare roadmap
- Monitor account health, flag risks early, and proactively drive renewal and retention strategies
- 5-10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
- Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
- Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives
Company info
- At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process.
- Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users
Equal opportunity
- In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.