ID.me

Account Manager, Healthcare

United States (U.S.) · Full-time

Sponsorship not specified$63k-$800kDetected 5 days ago

ComplianceSalesAccount ManagementProcurementCustomer SuccessEpicEHR/EMRLeadershipCommunication

About the role

This role steps into a book of established business and is focused on driving retention, expansion, and long-term customer success.
The ideal candidate is a seasoned relationship manager who excels at navigating complex healthcare enterprises, understanding customer goals, and identifying opportunities to generate additional ROI for our customers.
You will work closely with internal stakeholders-including Product, Onboarding, Value Management Office, Partnerships, Legal, and Solutions Consulting-to ensure customers realize the full value of their partnership with ID.me.

Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders
Lead business reviews (QBRs/EBRs) that connect ID.me's solutions to customer goals, demonstrate measurable value, and surface new use cases
Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization
Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes
Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base
Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation)
Experience leveraging AI tools to drive account management activities efficiently
ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect.
Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again.
More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.

New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events)
Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus

$233,125 - $300,000 USD
Mountain View, CA Pay Range
$248,125 - $310,000 USD
ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.
Own a portfolio of active Healthcare accounts-serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies
Serve as the voice of the customer internally-capturing market feedback, surfacing product gaps, and contributing strategic insights to ID.me's broader healthcare roadmap
Monitor account health, flag risks early, and proactively drive renewal and retention strategies
5-10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations
Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers
Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives

Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users
At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process.

In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.