Us
Bilingual Technical Support Representative
Remote US-PA
Sponsorship not specifiedDetected 1 day ago
ExpressCustomer SupportCommunicationCollaborationMicrosoft Office
About the role
- At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work.
- As a member of our team, you'll have the power to make it happen.
- Where we stand: We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage.
Responsibilities
- As a Bilingual Technical Support Representative, you will be responsible for:
- Provide callers with training and troubleshooting support to address problems or concerns
- Document all calls and interactions including emails and chat requests in the Call Center database
- Escalate problems/issues to the Supervisor Technical Support when warranted
Nice to have
- Interpersonal skills, oral and written communication skills
- Annunciation and effective customer service phone skills
- Ability to adapt communication style to better respond and meet the needs of the caller
- Must be fluent (verbal and written) in both English and Spanish.
- MS Office Word and Outlook
- Windows navigation skills
- Keyboarding skills
- Familiarity with database applications, spreadsheets, relational databases a plus
Skills
- Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
- Arrange for product repairs when necessary
- Update customer demographic or personal information in the database
- Perform various other tasks as assigned
Company info
- The Bilingual Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line. Must assist both English and Spanish speaking customers.
- Respond to email messages and chat requests and work with customers to resolve issues
Equal opportunity
- Employer/AA Women/Minorities/Veterans/Disabled
- We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage.
- Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings.
- Our differences make us stronger.
This listing is sourced directly from Us's careers page and normalized into a canonical job model.