Perpay
Business Operations Associate (Rotational Program)
Philadelphia, Pennsylvania, United States · Full-time
Sponsorship not specifiedDetected 16 days ago
Customer SupportCommunicationCollaborationAdaptability
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 4 days. An employer that already files transfers is one that can take over an existing H-1B.
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About the role
- We're seeking highly motivated recent graduates (or equivalent experience) who are passionate about our mission and eager to make a meaningful impact on our customers, while supporting the growth of operations.
- This role also provides a unique chance to explore a range of professional growth opportunities through rotations across various internal teams (for example: Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, People, and more).
- You'll play an integral role in shaping product development and process improvements, acting as a liaison between customers and internal teams.
Responsibilities
- Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey
- Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk
- Collect and analyze customer service data to develop and implement performance improvement strategies
- Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality
- Maintain and update internal training materials, including SOPs and operational documentation
- Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes
- Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination
- Leverage customer service expertise to manage BPO operations, setting clear performance standards to shape agent output while ensuring alignment of business goals
- Lead training for new and existing team members
Compensation
- Meaningful compensation and equity
Benefits
- Meaningful compensation and equity
- Premium medical benefits (fully paid base plan, and very reasonable premium for the buy-up option)
- Unlimited PTO policy
- Remote weeks around major holidays + extra holiday on weekends like MDW and LDW
Company info
- Perpay is a certified B Corp and Philadelphia's most impactful growth-stage startup. We are driven by a mission to significantly improve the financial stability of everyday Americans. For the past decade, we have established strong product-market fit and a profitable, efficient operating model across a suite of products, positioning Perpay as the premier financial partner for consumers with subprime credit.
- With over 500,000 customers who have utilized more than $1 billion in spending power, we are at a pivotal moment. We are scaling our operations, building new offerings, and deepening our impact. We are looking for teammates eager to join us on this journey.
- Our venture partners include First Round Capital and L Catterton.
- Products we've built to make an impact:
- Combines interest-free payments and modern e-commerce to reduce cost of ownership and promote healthy repayment behavior.
- Leverages Marketplace repayment history to help members monitor and build credit with all 3 credit bureaus.
- Expands access to the flexibility and benefits of a World Mastercard by removing common barriers like high security deposits and low approval odds.
- Our team thrives on in-person collaboration, operating from our unique center-city Philadelphia office.
- Perpay is a certified B Corp and Philadelphia's most impactful growth-stage startup.
- We are driven by a mission to significantly improve the financial stability of everyday Americans.
- For the past decade, we have established strong product-market fit and a profitable, efficient operating model across a suite of products, positioning Perpay as the premier financial partner for consumers with subprime credit.
- With over 500,000 customers who have utilized more than $1 billion in spending power, we are at a pivotal moment.
- We are scaling our operations, building new offerings, and deepening our impact.
- We are looking for teammates eager to join us on this journey.
This listing is sourced directly from Perpay's careers page and normalized into a canonical job model.