StubHub

StubHub

Junior Technical Support (POS)

Atlanta, Georgia, United States · Junior · Full-time

Sponsorship not specifiedDetected 19 hours ago
SwiftSQLSnowflakeAWSAzureData AnalysisKQLSalesforceCustomer SupportPostmanAdaptability

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

15 transfer filings in the last year, covering 15 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate.
  • You will investigate issues across the transaction lifecycle, connecting what happens in the seller's POS system with what appears on marketplaces such as StubHub.
  • This role requires both technical troubleshooting and strong customer service skills.

Responsibilities

  • Own a portfolio of support cases from initial investigation through resolution, including cases escalated by frontline teams. Maintain clear next steps, provide timely updates, and confirm that the seller's issue is resolved.
  • Build trusted relationships with broker sellers and internal account teams. Communicate professionally by email, phone, or chat, using clear explanations that match the seller's technical understanding.
  • Partner with frontline teams to investigate issues that require technical support.
  • Maintain complete case records and contribute to troubleshooting guides and knowledge articles. Identify recurring issues and share findings that support product and process improvements.
  • An analytical problem solver who investigates systematically, validates assumptions against evidence, and knows when to escalate.
  • Customer-focused, with the relationship management skills to build trust, understand seller needs, and follow through on commitments.
  • Organized and accountable, with the ability to manage multiple cases, prioritize competing needs, and maintain accurate documentation in a high-volume environment.
  • At least 1 year of experience in technical support, application support, or customer support involving technical troubleshooting.
  • Hands-on experience using Salesforce to manage support cases, document investigations, track follow-up actions, and maintain accurate customer records.
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.

Requirements

  • Working knowledge of SQL and Kusto Query Language (KQL), with the ability to write and interpret queries to investigate transaction discrepancies and application errors.
  • Experience documenting investigations and explaining technical issues and resolutions clearly in written customer communications.
  • Write accurate, well-structured emails that explain findings, actions taken, required next steps, and follow-up expectations.

Nice to have

  • Experience with ticketing marketplaces, broker operations, POS platforms, or commerce systems that manage inventory, listings, and orders.
  • Experience troubleshooting APIs using tools such as Postman, including reviewing JSON payloads, authentication errors, and HTTP status codes.
  • A degree in information technology, computer science, data analytics, or a related field, or equivalent technical training and practical experience.
  • Preferred Experience:
  • Relevant certifications, such as Microsoft Certified: Azure Fundamentals (AZ-900), AWS Certified Cloud Practitioner, or SnowPro Core Certification, are a plus.

Skills

  • StubHub is on a mission to redefine the live event experience on a global scale.
  • The same goes for our sellers.
  • This Full-Time position may require weekend, holiday, daytime, and/or evening hours.
  • Schedule options are as follows:
  • Tues - Sat - 9-5:30pm OR Sun - Thu - 9-5:30pm

Compensation

  • Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • The anticipated gross base pay range is below for this role.
  • $55,000 - $55,000 USD

Benefits

  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Base pay is one component of StubHub's total compensation and competitive benefits package, which includes 401(k), paid time off, paid parental leave, and comprehensive health benefits.
  • We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

Company info

  • StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere.
  • Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies.
  • Come join our team for a front-row seat to the action.
  • For California Residents:
  • We are an equal opportunity employer and value diversity on our team.
  • With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences.
  • A clear writer and confident communicator who can translate technical findings into practical guidance for business customers.
  • Demonstrated experience supporting business customers, managing ongoing customer issues, and delivering timely, professional follow-through.

Equal opportunity

  • equal opportunity employer and value diversity on our team.
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This listing is sourced directly from StubHub's careers page and normalized into a canonical job model.