Five9
Vice President, Data Science
United States (Remote) · Exec
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About the role
- Join us in bringing joy to customer experience.
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- This team is responsible for research, experimentation, data collection and curation, and data analysis that contributes to the performance of Five9's AI products.
Responsibilities
- Collaborator and Spokesperson: You will act as an internal and external spokesperson for data science, and collaborate with stakeholders across the company.
- Proven ability to perform fine-tuning, supervised/unsupervised training, prompt engineering, prompt optimization, and model orchestration for real-world use cases.
- Demonstrated success turning data insights into product improvements that drive measurable business outcomes.
- Understanding of production ML systems, deployment patterns, monitoring, and safety/guardrail design.
- Ability to collaborate effectively with product managers, engineering leaders, UX, and GTM teams to translate business needs into data science strategies.
- Passion for mentoring senior and junior data scientists, fostering technical excellence, and building a culture of experimentation and rigorous thinking.
Requirements
- Master's degree in one of the above fields with significant applied industry experience in AI/ML leadership roles.
- Advanced degree in a quantitative or technical field, such as:
Skills
- Cross-Functional Partnering
- Communication & Storytelling
- Team Development & Mentorship
- Customer Empathy
- Vision Setting & Direction
- Hands-On Leadership
- Organizational Scaling
- Leadership & Strategic
- Experience hiring, scaling, and structuring high-performing data science teams across multiple geographies.
- Operational Excellence
- Executive Presence & Influence
- Ethics, Safety & Risk Awareness
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
- You will also occasionally meet with customers to understand how Five9 products, and the data science behind them, impacts the customers.
- Adept at explaining complex technical concepts to executives, customers, and non-technical stakeholders.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.