GlossGenius

Senior Strategy & Operations Manager, Customer Success

New York, NY · Senior

Sponsorship not specified$170k-$225kDetected 4 days ago

Machine LearningInventory ManagementCustomer SuccessCadence

About the role

The Strategy and Operations team at Genius AI sits at the center of the most important decisions the business is making, translating ambiguous problems into clear plans and getting them executed.
In this role, you'll start by owning the strategy and execution for how Genius AI onboards, retains, and grows a larger, more complex customer base - an important and greenfield problem.
As you demonstrate impact, you'll take on other strategic initiatives across the business, wherever the most important work is.

Own the strategy and execution roadmap for how Genius AI onboards, retains, and grows its larger customer segment, spanning onboarding design, early lifecycle engagement, and account expansion
Build the analytics layer that tracks CS performance including onboarding conversion, time-to-value, expansion rates, and retention by segment, translating that data into decisions
Evaluate the economics and opportunity costs of competing initiatives, determining where to invest, what to deprioritize, and how to sequence the build
Comfortable building from scratch with minimal direction, making calls on structure and approach in problem spaces where the answer isn't obvious and the brief isn't fully written
Proven ability to drive alignment and influence without direct authority across Sales, Product, Marketing, and Finance

6+ years of experience in strategy, operations, business analysis, or strategic finance, with a track record of tackling ambiguous problems and building durable solutions rather than executing against defined playbooks
Strong analytical foundation, including fluency with modeling and data tools, and the ability to move from raw data to a clear strategic recommendation independently

In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends

Notice at Collection for Employees and Applicants
Agency Submissions
No final hiring decision will be made solely by AI Tools without human oversight.

Competitive health & dental insurance options, effective on your first day of employment
Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
Annual stipend for professional development and continued learning
High performers at 5 years receive a generous stipend to use however you recharge best
401k benefit: employees are eligible to contribute starting day 1 of employment
Dependent Care FSA
Paid parental leave
Fertility and adoption benefits via Carrot and Kindbody
The starting base salary for this role in New York is between $170,000-$225,000 + target equity + benefits.
Additionally, this role is currently eligible to participate in Genius AI's equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within our total rewards offering.
We believe this benefits not only our employees but our product, customers, and community as well.
The base salary offered is dependent upon many factors including skills, experience, location, and education.

What We're Looking For
At Genius AI, we celebrate our diﬀerences and are committed to creating a workplace where all employees feel supported and empowered to do their best work.

This listing is sourced directly from GlossGenius's careers page and normalized into a canonical job model.