Infosys

Senior Process Associate-Customer Service

Aguadilla, PR, USA · Senior

Sponsorship not specifiedDetected 22 hours ago

Customer SupportCommunicationMicrosoft Office

About the role

This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.
The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.
Infosys BPM has 38 delivery centers in 13 countries spread across 5 continents, with 60,966 employees from 104 nationalities, as of September, 2025.

Fully bilingual (Spanish and English)
Prior experience working in a call center environment is a plus
Excellent verbal and written communication
Excellent computer skills including experience with Microsoft Office products
Ability to work independently at a quick pace and with a high degree of accuracy

INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe.
Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.
The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.
The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe.
Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.
Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Assists internal and external customers via email
Service internal and external customers via customer chat channel
Foster a team environment by creating and maintaining a positive relationship with peers, customers, and business partners

This listing is sourced directly from Infosys's careers page and normalized into a canonical job model.