ICF
Salesforce Business Analyst (Public Trust)
West Virginia Client Office (WV88) · Contract
No sponsorship$61k-$104kDetected 6 days ago
Product ManagementProject ManagementAgileJiraSalesforceProcess ImprovementVPNLeadershipCommunicationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Please note: This role is contingent upon a contract award.
- The role requires strong analytical, communication, documentation, and stakeholder engagement skills in a federal Agile delivery environment.
- Job Location: Remote work is authorized.
Responsibilities
- Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities.
- Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog.
- Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables.
- Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations.
- Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes.
- Familiarity with emergency management, crisis response, continuity, resilience, grants management, case management, compliance, or related mission-support environments.
- Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation.
Requirements
- 3+ years of work experience in Information Technology, including at least one Salesforce project.
- 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite.
- 1+ years of experience delivering user training or creating technical documentation.
- Candidate must have a Public Trust or an Active Secret clearance
- U.S. Citizenship is required due to federal contract requirements
- Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
- Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.
- Experience working with federal government clients or large-scale government programs.
- Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects.
- Experience with Agile delivery frameworks, including Scrum or SAFe.
Skills
- Highly effective analytical and problem-solving capabilities.
- Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
- Organized, detail- oriented and able to prioritize and multitask.
- Working at ICF
- For more information, please read our EEO policy.
Compensation
- $60,940.00 - $103,598.00
Company info
- While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award.
Visa & Work Authorization
- Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
This listing is sourced directly from ICF's careers page and normalized into a canonical job model.