Topcon Positioning Systems, Inc
Customer Operations Specialist
Fort Atkinson, WI · Mid
Stay score
odds of building a lasting career here
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The Customer Operations Specialist is the primary operational contact for assigned customers, responsible for overseeing the entire order lifecycle and coordinating the resolution of customer issues across multiple departments.
- This role ensures a unified customer experience by facilitating clear communication, operational ownership, and seamless collaboration among Sales, Supply Chain, Service, and Finance teams.
- Combining aspects of Customer Service and Sales Operations, the position provides operational management of order execution, customer communication, and issue resolution, while minimizing internal department handoffs.
Responsibilities
- Maintain accurate records of customer communications within CRM systems.
- Manage customer orders from entry to shipment within ERP systems.
- Collaborate across departments to resolve order fulfillment challenges.
- Support initiatives to enhance operational efficiency and customer experience.
Requirements
- 3-5 years of experience in customer operations, sales operations, order management, or a related operational role.
- Knowledge, Skills, and Abilities
- Experience with ERP systems such as SAP or similar platforms.
- Proficiency in CRM systems such as Salesforce to track customer interactions.
- Education and Experience
- Bachelor's degree in Business, Supply Chain, Operations, or related field preferred.
- Strong organizational and problem-solving abilities.
- Effective coordination skills across cross-functional teams.
- Strong written and verbal communication skills.
- Ability to manage multiple operational priorities in a fast-paced environment
- Working Relationships
- The Customer Operations Specialist works closely with Sales, Supply Chain, Service, Logistics, Finance, and other internal stakeholders to ensure a consistent and unified customer experience.
Nice to have
- Communicate order status, delivery timelines, backorders, and operational updates.
- Ensure customer expectations are communicated and managed throughout the order lifecycle.
- Coordinate order acknowledgements, changes, and fulfillment updates.
- Prepare shipping documentation and arrange freight scheduling.
- Work with supply chain, logistics, and finance teams to ensure timely order fulfillment.
- Initiate and generate Return Material Authorizations (RMA) as needed.
- Coordinate with service, warranty, supply chain, and sales teams to address product or operational issues.
- Escalate complex issues when necessary and ensure follow-through to closure.
Company info
- Serve as the main operational point of contact for assigned customers.
- Track and communicate resolution status to customers and internal stakeholders.
- Identify recurring operational issues affecting customers.
This listing is sourced directly from Topcon Positioning Systems, Inc's careers page and normalized into a canonical job model.