SYNTEGON
Head of Service - Pharma Liquid
New Richmond, WI, United States
Sponsorship not specifiedDetected 28 days ago
Product ManagementProject ManagementSAPCustomer SupportRoboticsElectrical EngineeringGMPCommunicationCollaborationProblem Solving
About the role
- Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations.
- We even help package your favorite chocolate and snacks quickly and with high precision.
- The location specializes in a range of packaging equipment solutions - like horizontal flow wrappers, bag closing and sealers, and robotic pick-place-machines.
Responsibilities
- Lead and develop a multidisciplinary service organization including technical sales engineering, coordinators, project managers, technical support, spare parts, modernization and documentation teams
- Establish organizational structure, roles, and competency profiles; implement matrix and value stream-based collaboration models across functions
- Build succession and talent plans with training and certification programs; foster a culture of continuous improvement and LEAN principles
- Develop strategies for modernization, retrofit, and upgrade campaigns to maximize machine lifetime and customer value
- Collaborate with sales and product management to develop predictive service offerings, preventive maintenance, and digital monitoring solutions
- Lead improvement projects that optimize flow, lead time, quality and delivery performance across the service value stream
- Proven ability to lead teams, motivate employees and create results
Requirements
- Minimum 7 years of experience in service management in the mechanical or technical equipment industry
- Minimum 7 years of experience in product, technical or validation roles in pharma/CDMO or packaging machinery
- Strong understanding of GMP and pharma industry regulations
- Experience with project management, service organization, customer service and technical problem solving
Compensation
- Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
Benefits
- BSc/MSc in Engineering (mechanical, electrical engineering, mechatronics or similar) or technical management education
Visa & Work Authorization
- r mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
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This listing is sourced directly from SYNTEGON's careers page and normalized into a canonical job model.