NeuraFlash, Part of Accenture
Quality Assurance Lead Consultant
Remote - United States · Senior
Sponsorship not specifiedDetected 27 days ago
GitAWSAzureCI/CDGitHub ActionsJenkinsDevOpsRESTLLMsAgentic AIJiraConfluenceStakeholder ManagementSalesforcePostmanLoad TestingTest AutomationManual TestingAPI TestingCiscoLeadershipCommunicationCollaborationMentoring
About the role
- From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.
- You'll serve as the quality gatekeeper across functional, SIT, E2E, UAT, regression, performance, load and go-live activities - while equally comfortable stepping in as a hands-on contributor - leading by example, not just by direction.
- Proficient in API testing using Postman, REST Assured, or SoapUI.
Responsibilities
- Serve as the single QA point of contact for clients, program managers, and technical leads simultaneously, acting as a trusted quality advisor with a seat at the program table
- Lead and mentor QA teams of 5+ members while seamlessly stepping in as a hands-on contributor when the project demands it - leading by example, not just by direction
- Own QA program management end-to-end - resource planning, risk management, defect governance, cross-functional coordination, and stakeholder reporting
- Proactively maintain live QA dashboards and independently prepare QA status reports for weekly program reviews, steering committees, and go/no-go decisions - without being asked
- Lead go-live readiness assessments - compiling test completion metrics, open defect risk summaries, and formal sign-off documentation
- Own hypercare QA support post-launch - triaging production issues, coordinating hotfix validation, and maintaining a known issues log with clear severity assessments communicated to stakeholders
- Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features
- Test Design & Execution
- Apply sampling strategies, accuracy benchmarking, and prompt regression testing to validate LLM-powered and Agentic AI features; leverage GenAI tools to accelerate test case generation, documentation, and overall QA productivity
- Validate platform configurations, business rules, routing logic, automation workflows, integration touchpoints, and data flows across the full solution stack
Requirements
- 7+ years in QA engineering with at least 4 years of hands-on experience on Salesforce and/or AWS Connect implementations
- Hands-on experience with performance and load testing tools
- Trusted Advisor Presence - Earns client confidence through expertise, transparency, and consistent delivery
- Familiarity with Jenkins, GitHub Actions, or Azure DevOps for pipeline configuration, automated test triggers, and deployment tracking.
Nice to have
- Exposure to Contact Center and ITSM domains strongly preferred
Skills
- Proficient with enterprise test management tools including Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest
Benefits
- Define and track quality KPIs - defect escape rate, test coverage, automation ROI, and cycle time - raising risks and blockers before they become program issues
- Write thorough negative, boundary, and edge case scenarios across complex multi-cloud and contact center workflows - not just happy path coverage
- Lead exploratory testing for complex and ambiguous workflows, applying risk-based judgment to prioritize coverage where business impact is highest
- Produce meaningful defect health reports and quality metrics summaries for program leadership and client stakeholders at every stage of the delivery
Equal opportunity
- We believe that no one should be discriminated against because of their differences.
- All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
- Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
- For details, view a copy of the Accenture Equal Opportunity Statement
Visa & Work Authorization
- ability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law
Apply directly at NeuraFlash, Part of Accenture →Create a free account for alerts like thisView NeuraFlash, Part of Accenture immigration profile
This listing is sourced directly from NeuraFlash, Part of Accenture's careers page and normalized into a canonical job model.