Chefman

Sustaining Engineer

Mahwah New Jersey

No sponsorship$85k-$100kDetected 9 days ago

Data AnalysisExcelSupply ChainCustomer SupportLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

As Chefman grows its portfolio of connected and electromechanical kitchen appliances, we are looking for a highly analytical Sustaining Engineer to take ownership of products post-launch.
You will be the dedicated technical champion for Chefman products in the field, freeing our R&D and TPM teams to stay focused on what's next.

Monitor and analyze return data (RMA trends), customer support tickets, and refurbishment logs to proactively identify mechanical, electrical, and firmware failure patterns across the portfolio
Perform hands-on root cause analysis on returned units to determine whether issues stem from component defects, assembly errors, design gaps, or user behavior
Build and maintain dashboards that give leadership clear visibility into field performance over time
Support Enablement & Technical Communication
Partner with R&D and TPMs late in the development cycle to build troubleshooting trees, FAQs, and technical training materials before each product launches
Serve as the dedicated technical point of contact for customer support, fielding escalated queries and insulating the R&D team from daily support noise
Maintain and update the internal technical knowledge base as ECNs or firmware updates are rolled out post-launch
Translate complex electromechanical concepts into clear, step-by-step instructions that non-technical support agents can confidently use
Drive technical communication with global manufacturing facilities when field data or component failures require factory-side intervention
Issue and track formal corrective action requests using 8D problem-solving methodologies with suppliers and assembly lines to implement permanent quality gates

Bachelor's degree in Mechanical, Electrical, Manufacturing, or Quality Engineering or equivalent hands-on hardware experience
3-5 years of engineering experience in a hardware environment handling complex electromechanical assemblies including PCBs, wiring harnesses, sensors, enclosures, and moving mechanical parts
Exceptional ability to translate technical engineering information into clear instructions for non-technical audiences
Experience working with overseas manufacturing facilities with an understanding of quality control procedures, supplier management, and navigating time zone differences
Familiarity with ECN processes, firmware update cycles, and post-launch change management in a consumer hardware environment

Competitive compensation, benefits, and room to grow within a company redefining the kitchen experience
Salary Range (commensurate with experience)
$85,000 - $100,000 USD

A collaborative, entrepreneurial environment where your work is visible, valued, and drives measurable business outcomes
Competitive compensation, benefits, and room to grow within a company redefining the kitchen experience
This role bridges R&D, customer support, and global manufacturing partners ensuring long-term product health, driving down return rates, and building the post-launch support systems our business needs to scale.

Chefman is one of North America's leading brands of small kitchen appliances, committed to building best-in-class products that make cooking accessible and enjoyable.
In 2020, we launched CHEF iQ an ecosystem of connected smart kitchen appliances designed to transform how the world cooks through intuitive guided cooking experiences and IoT-enabled technology.

This listing is sourced directly from Chefman's careers page and normalized into a canonical job model.