Ziosk

Enterprise Technical Account Manager (on-site)

Plano, TX

No sponsorshipDetected 4 days ago

Project ManagementJiraCustomer SuccessLeadershipCommunication

About the role

Enterprise Technical Account Manager (on-site) - Plano, TX Welcome to Ziosk, where we empower restaurants to focus on what matters most: the guest experience!
Have you ever used a tablet to pay at a restaurant?
No agencies or third-party recruiters, please.

Own end-to-end execution of customer initiatives across the Ziosk platform, including promotions, menu updates, surveys, configuration changes, and feature releases.
Gather customer requirements and coordinate execution across Content, Engineering, Support, and Deployment teams using internal workflows.
Manage multiple concurrent customer initiatives, maintaining clear timelines, communication, and delivery expectations.
Validate customer configuration changes and deployments using Ziosk test devices and internal lab environments to ensure accuracy prior to release.
Manage communication and coordination for high-severity issues, ensuring timely updates and resolution.
Build and maintain strong relationships with customer operations, IT, and leadership teams through regular communication and review meetings.
Manage intake and execution of customer configuration changes-including promotions, menu updates, surveys, and feature releases-through internal workflows (Jira).
Configure and validate platform updates using internal tools, test devices, and lab environments prior to deployment.
Manage customer content and configuration updates across the Ziosk platform, including menu structures, promotional campaigns, and survey flows.
Maintain accurate customer environment data including device inventory, reporting subscriptions, and configuration records.

Experience managing customer implementations, deployments, or platform configuration changes in a SaaS or technology environment.
Familiarity with system integrations such as POS, payments, loyalty, or other enterprise infrastructure platforms.
Experience working with ticketing or workflow systems such as Jira, ServiceNow, or similar tools.
Bachelor's degree or equivalent work experience.
Candidates must be eligible to work in the U.S. and be able to commute daily to Plano..
To the Table - Qualifications
7+ years supporting enterprise customers in a Technical Account Manager, Account Manager, Project Manager, or Customer Success role.
Experience supporting large enterprise customers with deployments across multiple locations.
Strong project management skills and the ability to coordinate cross-functional teams and manage multiple initiatives simultaneously.
Excellent communication and presentation skills, including experience working with executive stakeholders.
Ability to troubleshoot technical issues and partner with engineering or support teams to drive resolution.
Ziosk is an Equal Opportunity employer offering competitive benefits and compensation. Candidates must be eligible to work in the U.S. and be able to commute daily to Plano.. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently. No agencies or third-party recruiters, please.

Ziosk is an Equal Opportunity employer offering competitive benefits and compensation.

Partner with the Client Director to ensure the success and operational health of assigned enterprise customers.
Monitor platform performance and environment health (device health, payment conversion, engagement, and feature adoption) and present insights to customers.

Communicate product enhancements, feature releases, and platform updates to customers and provide related documentation or training as needed.
Communicate deployment readiness, release notes, and platform updates to customers.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa currently.

This listing is sourced directly from Ziosk's careers page and normalized into a canonical job model.