T-Mobile USA, Inc.

Mobile Expert, Store-in-Store

Napa, California, USA · Part-time

Sponsorship not specifiedDetected 9 hours ago

SalesCustomer SupportLeadershipCommunicationMentoring

About the role

That's how we're UNSTOPPABLE for our employees!
The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction.
Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service.

Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence.

High School Diploma/GED (Required)
30 days T-Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)

Annualized Incentive Target: $18,000
Successful candidate's actual incentive earnings vary based on performance and full-time status.
All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
All team members receive a competitive base salary and compensation package - this is Total Rewards.
Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when eligible.
We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!

Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
Utilize digital self-service tools and solution-based selling to demonstrate product value and onboard customers effectively
Build rapport and trust with customers through personalized interactions and follow-up activities to enhance loyalty

T-Mobile USA, Inc. is an Equal Opportunity Employer.
Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.