Advocate Technologies

Advocate Technologies

Product Engineer, Tech Ops

San Francisco, CA · Exec

Sponsorship not specifiedDetected 168 days ago
TypeScriptPythonReactNext.jsNode.jsFull-Stack DevelopmentPostgreSQLRedisDatabricksAWSDockerTerraformPlatform EngineeringGraphQLLLMsRAGSalesforceCRMOutbound SalesZendeskPlaywrightWebflowCommunication

About the role

  • We have demonstrated significant progress toward this goal by combining proprietary AI-powered technology with expert human care and compassion.
  • We've proven our cutting-edge AI technology works.
  • Tech Ops at Advocate At Advocate, the Tech Ops team is the connective tissue of the organization.

Responsibilities

  • This approach provides an unparalleled experience for our claimants and, crucially, supports our government partners by reducing administrative burdens and enabling more efficient eligibility determinations.
  • This is a unique challenge that requires a combination of high-tech precision and human-centered support.
  • We recognize recurring operational challenges and build scalable technology solutions that eliminate those hurdles for good.
  • Tech Ops serves at the pleasure of those serving our claimants, empowering them to do their very best work every single day while contributing to our overall mission to drive time-to-relief down to zero.
  • Building the External Claimant Portal.
  • PostgreSQL, TypeORM, Redis - schema design, migrations, caching, and query performance.
  • Salesforce, Zendesk - CRM and support tooling, APIs, and sync patterns.
  • You could own this build from architectural design to user adoption.
  • We are building a pipeline that takes change requests from Slack and uses LLMs with full repository context to automatically open a Pull Request for engineer review.
  • While we build for the future, we also protect the present.

Skills

  • AWS, Terraform, Docker - running and evolving cloud infra and containerized services.

Compensation

  • Application. Our Tech Ops team will review your application. We're looking to see how your skills and experience align with our needs.
  • Culture Interview. 45-minute video call with Kyle, Head of Tech Ops. Our goal is to explore your motivations to join our team, learn why you'd be a great fit, and answer questions about us.
  • Technical Interview.
  • 75-minute video call with Kyle and Min, Tech Ops Product Engineer.
  • You'll choose from a list of current problem statements at the company - things you could very well be working on - and lead us through user interviews, requirements gathering, solutioning tradeoffs, and architecture diagramming.
  • We want to see how you think and experience what it's like to work with you on hard problems.

Benefits

  • we need a portal where users can pull real-time case status, push medical evidence directly from their providers, and receive critical updates.

Company info

  • We keep the lights on and the systems humming.
  • When roadblocks appear in production, we are there to patch them and ensure our team can continue serving claimants without friction.
  • Work from wherever you are most productive.
  • We use Slack and Gather to stay connected across time zones and host in-person team offsites up to six times per year.
  • Our mission is to drive the time between need and relief down to zero.
  • Now, we are focused on scaling the distribution of our offering and the operations that support it.
  • We are not an IT support desk; we are front-line builders.
  • We are hiring for two Product Engineers to join our Tech Ops team.
  • We are building a centralized internal workbench to visualize the entire claimant journey, from the first ad click to the final case closure.
  • We are scaling our marketing operations.
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This listing is sourced directly from Advocate Technologies's careers page and normalized into a canonical job model.