Payabli
Partner Success Manager
Phoenix
Sponsorship not specifiedDetected 15 days ago
ComplianceProduct ManagementProduct StrategyCRMAccount ManagementBusiness DevelopmentExcelCustomer SuccessCommunicationCollaborationProblem SolvingUnderwriting
About the role
- Conduct regular business reviews to assess performance, review key metrics, and identify optimization opportunities
- This isn't just account management-it's strategic partnership at scale.
- Navigate complex situations including underwriting challenges, funding discrepancies, and integration issues with confidence and composure
Responsibilities
- By unifying payment acceptance, payment issuance, and advanced payment operations tooling, Payabli empowers software companies to manage and move money through a single infrastructure stack that delivers total control over the payments experience.
- Built to scale with PCI DSS 4.0 and SOC 2-compliant security, Payabli's infrastructure delivers enterprise-grade reliability and trust while leveraging AI-driven intelligence to enhance visibility, streamline operations, and drive revenue growth.
- You understand that "little things count" and sweat the small stuff to deliver exceptional experiences
- Own the post-integration experience for a portfolio of partner accounts, serving as their primary point of contact and trusted advisor
- Build deep, consultative relationships with key stakeholders including executives, product leaders, and technical teams
- Develop customized success plans that align partner business objectives with Payabli's capabilities and roadmap
- Drive platform adoption by coordinating training, feature rollouts, and strategic touchpoints tailored to each partner's needs
- Develop and execute strategies to increase transaction volume, merchant acquisition, and revenue generation for partners
- Collaborate with Sales to support contract renewals and identify opportunities for deeper partnership engagement
- Own issue resolution from intake through resolution, coordinating with Support, Engineering, and Operations as needed
Requirements
- 🔍 Little Things Count - You sweat the details because you know a single decimal error in a payout can damage a business.
Nice to have
- Technical aptitude with APIs, integrations, or software implementation
- Experience with customer success platforms like Gainsight or ChurnZero
- Knowledge of payment compliance, underwriting processes, or risk management
- Background in consulting, strategic operations, or business development
- however, candidates located in the Greater Phoenix area are preferred.
Compensation
- Competitive base salary with strong performance-based upside potential
Benefits
- Stock options with the potential to unlock more equity as we grow
- Comprehensive medical, dental, and vision insurance401K with company match, HSA, and pre-tax savings programs
- Monthly education fund to invest in your professional development and passion goals
Company info
- You're eager to learn, adapt quickly, and continuously improve your craft
- We think you'll love being part of our team because we're a values driven company that cares deeply about our team, partners, and customers.
- Payabli is a next-generation Payments Infrastructure and Monetization Platform purpose-built for vertical software companies.
- Through a single, developer-friendly API with low-code embedded payment components, Payabli enables platforms to seamlessly embed, monetize, and operationalize payments-making payments a core part of their platform and business model.
Equal opportunity
- equal opportunity employer and values a diverse, inclusive workplace.
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This listing is sourced directly from Payabli's careers page and normalized into a canonical job model.