Allstate

Director, Claims Field Leadership

USA - IL (Remote) · Director

No sponsorship$167k-$230kDetected 5 days ago

Process ImprovementLeadershipCommunicationMentoring

About the role

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties.
This leader oversees large, geographically dispersed teams and is accountable for people leadership, loss cost and expense performance, customer satisfaction, compliance, and continuous improvement initiatives.
Joining our team isn't just a job - it's an opportunity.

Lead all aspects of field claims operations for a geographic region or designated line of business.
Drive achievement of financial, operational, customer, and talent objectives.
Maintain accountability for loss cost, claim expense management, claim quality, and compliance outcomes.
Monitor business performance and implement corrective actions to improve results.
Develop and execute strategies that advance claim effectiveness, customer outcomes, and operational performance.
Partner with Claims Delivery leaders to identify opportunities for process redesign, technology enablement, and advanced analytics solutions.
Lead initiatives that modernize claim operations and support a digital-first claims experience.
Drive continuous improvement efforts across claim workflows, operating models, and customer interactions.

12+ years of progressive claims leadership experience within Property, Casualty, Auto, Liability, or related insurance disciplines.
Experience leading large operational teams through multiple levels of leadership.
Proven success driving operational performance, process improvement, and organizational transformation.
Experience managing financial results including loss cost and expense performance.
Experience across both first-party and third-party claims environments.
Experience implementing technology-enabled business transformation initiatives.
Strong business acumen with the ability to balance customer outcomes, operational effectiveness, and financial performance.
The candidate(s) offered this position will be required to submit to a background investigation.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
Required Experience
Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders.
Experience leveraging analytics, predictive modeling, and operational reporting to drive business decisions.
Prior responsibility for strategic planning, operating model design, or large-scale change management programs.
Education
Bachelor's degree preferred or equivalent combination of education and experience.
Knowledge, Skills & Abilities

Ensure consistent execution of claim policies, procedures, and regulatory requirements.
Apply industry insights, emerging trends, and best practices to strengthen organizational capabilities.
Align operational strategies with long-term corporate objectives and business priorities.
Leverage data, predictive analytics, and performance trends to identify opportunities and address emerging challenges.
Preferred Experience

Compensation
Allstate generally does not sponsor individuals for employment-based visas for this position.
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CompensationCompensation offered for this role is 167,000.00 - 230,000.00 annually and is based on experience and qualifications.
This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Allstate generally does not sponsor individuals for employment-based visas for this position

This listing is sourced directly from Allstate's careers page and normalized into a canonical job model.