Elliottgroup

Director - Global Technical Services

Jeannette, PA · Director

Sponsorship not specifiedDetected 30 days ago

Business DevelopmentAccountingCustomer SupportStructural AnalysisLeadershipCollaborationProblem Solving

About the role

Position interfaces with EETC personnel & equipment base to provide one integrated voice to the customer.
Has hiring, training, discipline, discharge, performance appraisal salary administration and development responsibility and authority.

Includes backup support to Regional Technical Support Managers as requested to promote one voice.
Maintain a responsive customer technical support organization.
Collaborates with Rerate & Engineering Services & Modifications, and EPD, CP & IPD Product Engineering in the development of new products and the improvement of existing products from a service standpoint.
Collaborates with Regional Service Engineering, Product Engineering, Service Parts, Purchasing and Service shops to insure prompt, effective problem-solving of reported field troubles, through engineering analysis and determination of root cause for failures on major equipment.
Develops, sponsors and / or presents programs for training. Programs may be for Ebara Elliott Energy personnel, customer personnel, and may be held at site or in plant.
Maintain a working atmosphere conducive to motivated work ethics, positive productivity, personnel self-satisfaction and growth.
Develop and sustain a Safety Culture within the Department, including the Regional Office resources.

BSME, Engineering/Science degrees or equivalent degree / experience
10 years engineering experience with turbomachinery equipment
5 year minimum Supervisory Management experience including profit/loss responsibility
Knowledge of accounting principles, procedures, and budgetary requirements
Position requires effective supervision of individuals with different expertise skills and backgrounds.

SUPERVISION - Position requires effective supervision of individuals with different expertise skills and backgrounds.

Has hiring, training, discipline, discharge, performance appraisal salary administration and development responsibility and authority.

Develops manpower to furnish technical support to field service / sales and customers regarding equipment problems and their resolution on Ebara Elliott Energy products worldwide.
Create and maintain close working relationships with all global Regional based service operations, sales departments, other engineering departments, customers and provide key contact in assisting in any possible way.
Administers Ebara Elliott Energy warranty policy both conceptually and financially on Ebara Elliott Energy products worldwide to minimize out-of-pocket costs while satisfying company obligations to customers.
Provides focal point for field or customers to report equipment troubles on Ebara Elliott Energy designed equipment worldwide.
Resolve major conflicts between customers and Ebara Elliott Energy regarding warranty and other claim issues.
Pursues, assigns, and assists with engineering studies, failure analysis, testing, troubleshooting, life assessment etc. for customers on paid consulting basis.

Ebara Elliott Energy is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States.
Applicants and employees are protected under U.S. federal law from discrimination.
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No agency submissions please.

This listing is sourced directly from Elliottgroup's careers page and normalized into a canonical job model.