Ithaka
Legal Operations Specialist and Paralegal
Remote within the Continental United States
Work authorization required$75k-$90kDetected 50 days ago
Project ManagementJiraSalesforceExcelResearchProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- The Legal Operations Specialist will report directly to the Senior Legal Operations Manager.
Responsibilities
- Manage user accounts, handle training and troubleshooting, and communicate substantive changes to users. Perform day-to-day maintenance of template documents, clause libraries, dashboards, reports, inquiries, wizards, etc.
- Manage onboarding of users, new departments, or subgroups to Conga for Salesforce and, as needed, rework flows for existing CFS participants: Identify and assemble core team members, gather requirements, reconfigure system as needed to meet users' evolving needs, drive new user testing and training sessions.
- Documentation, Training, and Support:
- Update and create user manuals and training videos.
- Oversee and respond to user support requests.
- Implement and document new policies and processes in a centralized manner to complement legal systems.
- Respond to user requests about CFS and Conga Contracts in a dedicated Slack channel and provide timely support.
Skills
- Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision.
Compensation
- At ITHAKA we believe in openness and fair pay.
- Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect.
- The starting salary for this position ranges from $75,000-$90,000 per year.
- Starting pay may vary with job-related knowledge, skills, and experience.
- We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust.
- We take seriously the need for everyone to feel welcome.
Benefits
- Update training syllabi and conduct training sessions, using a variety of training methods to facilitate user adoption for a range of learning styles.
- Please note that ITHAKA, at its discretion, may make changes to its benefits programs from time to time.
Company info
- ITHAKA's mission is to expand access to knowledge and education around the world.
- Our services - JSTOR, Portico, and Ithaka S+R - enable people everywhere to learn, to grow, and to overcome barriers to education.
- In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.
- We are looking for a motivated, detail-oriented
Visa & Work Authorization
- Work Authorization and Sponsorship
This listing is sourced directly from Ithaka's careers page and normalized into a canonical job model.