Emburse

Emburse

Customer Trust Lead

Boston, MA

Sponsorship not specified$79k-$95kDetected 26 days ago
ComplianceProcurementCustomer SuccessCommunicationAccounts Payable

About the role

  • Join our team as the internal authority on security and compliance representation - and the organization's credible, knowledgeable face to enterprise buyers, procurement teams, and third-party risk functions.
  • Shape your future & find what's next at Emburse.
  • Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Responsibilities

  • Own end-to-end response for all inbound security questionnaires, DDQs, and vendor risk assessments across new business, renewals, Extended Services engagements, and Installations - supporting the full customer-facing organization via RFPIO
  • Maintain and continuously improve a high-quality content library in RFPIO and SafeBase that reflects current, accurate, and approved Emburse positions across all 14 products
  • Triage all inbound requests to confirm scope, route non-security requests appropriately with documented rationale, and manage response SLAs with proactive communication
  • Partner with Security, Legal, and Product teams to validate responses, identify gaps, and ensure nothing is overstated or misrepresented
  • Co-manage and maintain Emburse's SafeBase Trust Center as the primary self-service destination for customer security inquiries, keeping content current and aligned with the RFPIO content library
  • Enforce intake governance: maintain and apply routing guides, SLA tiers, and scope definitions
  • document and track reason codes for out-of-scope requests, declined engagements, and escalations
  • Maintain accurate records of all engagements for pipeline visibility and capacity planning, and contribute to policies governing non-standard intake methods, including customer requests for portal-based vendor risk platform access
  • Triage all inbound requests to confirm scope, route non-security requests appropriately with documented rationale, and manage response SLAs with proactive communication; escalate blockers including unanswerable questions and policy gaps
  • Enforce intake governance: maintain and apply routing guides, SLA tiers, and scope definitions; document and track reason codes for out-of-scope requests, declined engagements, and escalations

Requirements

  • 5+ years in information security compliance, vendor risk, customer trust, or a closely related function
  • Demonstrated working knowledge of SOC 2, ISO 27001, NIST 800-53, SCCs, SIG, CSA CAIQ, GDPR, and CCPA
  • Experience managing high-volume security questionnaire or DDQ workflows, ideally in a SaaS environment
  • Proficiency with RFPIO or a comparable questionnaire automation platform

Nice to have

  • Experience administering or contributing to a Trust Center platform (SafeBase, Vanta, Drata, OneTrust, Whistic, or similar) is preferred, but not required
  • Familiarity with public sector or regulated industry requirements (FedRAMP, StateRAMP, CMMC) is preferred, but not required
  • Background in T&E, fintech, or multi-product SaaS is preferred, but not required

Compensation

  • At Emburse, you'll not just imagine the future - you'll build it.
  • As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
  • Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
  • Join our team as the internal authority on security and compliance representation - and the organization's credible, knowledgeable face to enterprise buyers, procurement teams, and third-party risk functions.
  • The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products.
  • Emburse is an industry leader specializing in Financial SaaS software including Expense and Accounts Payable (AP) Reporting and Management.

Company info

  • At Emburse, you'll not just imagine the future - you'll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
  • The Customer Trust Lead is a specialized individual contributor responsible for managing Emburse's customer-facing security and compliance due diligence function, supporting the full breadth of Emburse's customer-facing organization - including all Customer Success Managers, Extended Services, Client Sales and Installations teams - and serving as a critical enabler of the renewal cycle. The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products.
  • Emburse is an industry leader specializing in Financial SaaS software including Expense and Accounts Payable (AP) Reporting and Management.
  • At Emburse, you'll not just imagine the future - you'll build it.
  • As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
  • Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
  • The Customer Trust Lead is a specialized individual contributor responsible for managing Emburse's customer-facing security and compliance due diligence function, supporting the full breadth of Emburse's customer-facing organization - including all Customer Success Managers, Extended Services, Client Sales and Installations teams - and serving as a critical enabler of the renewal cycle.
  • The role owns the full lifecycle of security questionnaires, DDQs, and vendor risk assessments, managing approximately 500 engagements annually across Emburse's portfolio of 14 products.
  • Serve as the internal subject matter expert on Emburse's security and compliance posture across frameworks including SOC 2, ISO 27001, NIST 800-171, CSA CAIQ, GDPR, CCPA, and others required by the customer base, in direct liaison with the CISO and DPO
  • Translate complex technical and compliance concepts into clear, accurate, customer-facing language calibrated to the audience, staying current on Emburse's certifications, audit outcomes, policy changes, and product-level control updates across all products
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This listing is sourced directly from Emburse's careers page and normalized into a canonical job model.