Phamily
Service Delivery Optimization Consultant - Chicago
Chicago, IL · Director · Full-time
H1B sponsorship availableDetected 13 days ago
EHR/EMRPublic HealthPatient CareLeadershipCommunicationCollaboration
About the role
- About Jaan Health/Phamily Jaan Health is a leading AI-based care management company serving healthcare providers.
- Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases.
- This role requires strong business acumen, comfort operating in ambiguity, and the ability to hold stakeholders accountable across clinical, operational, and executive teams.
Responsibilities
- Own the relationship with one of the company's most strategic accounts, operating at the C-suite and clinical leadership level as an indispensable thought partner and strategic advisor.
- Relentlessly pursue measurable clinical and financial outcomes that drive program expansion and deepen the account relationship.
- Develop an intimate understanding of the account's strategic agenda, clinical imperatives, and organizational dynamics - anticipating where the partnership needs to go and ensuring the program remains deeply embedded in how they deliver care.
- Own program-level performance, including clinical outcomes, operational efficiency, and revenue realization
- Analyze KPIs (engagement, utilization, quality, financial performance) to identify gaps and drive improvement
- Lead continuous optimization efforts to expand program impact and long-term value
- Drive provider adoption and program growth through strategic change management, stakeholder influence, and performance-focused initiatives that improve financial and clinical outcomes.
- Partner with sales, product, clinical, and analytics teams to deliver a consistent and high-performing client experience
Requirements
- Proven experience driving performance, revenue targets, net retention rates, or program growth.
- Experience coordinating or overseeing service delivery to clients or through external vendors.
- Experience managing complex, multi-stakeholder environments across clinical and executive audiences.
- Ability to operate with ownership in fast-paced, evolving environments.
- Familiarity with EHR workflows and care management platforms.
Compensation
- Our Compensation & Benefits
Benefits
- About Jaan Health/Phamily
- Jaan Health is a leading AI-based care management company serving healthcare providers.
- The Engagement Manager leads health systems and physician groups through the successful implementation and ongoing growth of full-service care management programs for large patient populations.
Equal opportunity
- Phamily is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Visa & Work Authorization
- This position is not eligible for visa sponsorship.
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.